Description

Description

Powell Valley National Bank is looking to fill a full-time relationship banker position. The full-time relationship banker position is responsible for providing a best in class customer experience while processing transactions and servicing existing and potential customers. The position is FULL-TIME and 40 hours per week. The position will be filled for Powell Valley National Bank's Big Stone Gap Office.

The essential functions include, but are not limited to the following:

• Provide excellent customer service and responsible for customer service duties and relationship management
• Perform basic customer and cash transactions
• Balance cash each day
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA and AML policies and procedures
• Identify risk and escalate concerns through proper channels
• Develop and maintain knowledge of all bank products and services, including other lines of business
• Assist customers with opening and managing their bank accounts and finances
• Advise customers on financial services and resolve issues
• Ability to learn and adapt to changing digital and ecommerce channels to provide customer support and education
• Serve as contact for customer problem resolution regarding deposit, ecommerce, and other products and services including account opening and account maintenance
• Being available to travel to any branch location for support as requested by management, when needed
• Assisting with the opening/closing of the branch office, as necessary
• Resolving and following-up on customer complaints and issues to provide and ensure the highest quality service
• Attending seminars and meetings as requested by management
• Possessing excellent communication skills with co-workers, subordinates and customers
• Assisting in any special projects or other assignments as requested by Branch Operations team
• Perform complex branch operational duties as assigned
• Other duties as required and assigned

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

Requirements

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.It is the policy of Powell Valley National Bank to take affirmative action in equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, martial status, genetic information, disability, or protected veteran status.

Requirements

• High school diploma or equivalency required
• Banking or financial services experience preferred
• Excellent communication skills
• Customer-oriented approach to handling problems
• Previous cash handling experience preferred