JOB DESCRIPTION

Revised April 23, 2026

POSITION TITLE:

Cashier/Customer Associate

FLSA STATUS:

Full-time/Non-exempt

DEPARTMENT:

UMT Retail

SALARY:

Negotiable

LOCATION:

Gloucester, VA

EDUCATION:

High School Diploma

SUPERVISOR:

 PIC/Front-end Supervisor

 WORK EXPERIENCE:

 2 years’ Experience 

 Preferred

EMERGENCY MANAGEMENT 

CODE: 

E-1/Essential Onsite

EMERGENCY MANAGEMENT DESCRIPTION: 

Required to be physically onsite to maintain critical operations. Must make every effort to report onsite during closures or delays unless released by leadership.  May be required to work modified or extended shifts.

JOB SUMMARY:

The Cashier/Customer Associate serves as a trusted extension of the pharmacy team, handling technical tasks so pharmacists can maximize direct patient care.

PRIMARY DUTIES & RESPONSIBILITIES:

• Greet every visitor promptly and courteously, ensuring a welcoming atmosphere at both pharmacy and retail counters.
• Answer incoming phone calls, route clinical or insurance questions to pharmacists or technicians, and take clear, accurate messages.
• Perform precise POS transactions for prescriptions, OTC items, DME, and gift merchandise; reconcile cash drawer and maintain transaction accuracy.
• Guide customers in selecting all product lines - health, wellness, personal-care, and gift items—highlighting promotions and recommending solutions that meet their specific needs.
• Attend to customer requests, locate merchandise, resolve basic concerns, and escalate clinical questions to the appropriate pharmacy team member.
• Assist with front-end merchandising: stock shelves, create displays, rotate inventory, and maintain a clean, organized sales floor.
• Support special services such as curbside pickup and medication synchronization reminders.
• Collaborate with the entire pharmacy team to maintain smooth workflow and a patient-first environment. 
• Perform all other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

• Demonstrate good mathematical and computer skills, able to learn and become proficient in the use of pharmacy operating systems.
• Work closely with others. Contribute to creating and maintaining a positive work environment for all team members.
• Demonstrate knowledge of federal and state laws related to pharmacy practice.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.
• Two (2) years’ experience as a customer service representative preferred.

OTHER REQUIREMENTS:

• Applicants are required to authorize a background check and submit to drug testing. Failure to do so will disqualify applicants from consideration for the position.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must be able to lift up to fifteen (15) lbs. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand, walk, and sit for long periods of time.

BENEFITS:

• Health, dental, and vision
• Paid time off
• Holiday pay
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401k

NOTICE: Qualified Native Americans will be given preference in employment as required by the Indian Self-Determination and Education Assistance Act (25 U.S. 450, ET. Seq) including other relevant laws. In accordance with Title VII of the 1984 Civil Rights Act, Sections 701(b) and 703(1), preference in filling all vacancies may be given to qualified American Indian candidates. In other than the proceeding situations, the Tribe is an Equal Opportunity Employer (EOE).