Position: Public Transit Coordinator

Department: Operations
Reports To: Transportation Manager
Location: On-site (local travel may be required) – Denver, Colorado

Role Summary

MediDrive is seeking a Public Transit Coordinator to support the integration and optimization of public transit solutions within the Colorado Non-Emergency Medical Transportation (NEMT) program. This role is responsible for coordinating with regional transit authorities, promoting appropriate use of fixed-route transportation, and ensuring members have access to safe, cost-effective transit options when clinically appropriate. The Public Transit Coordinator plays a key role in reducing transportation costs while improving member independence and access to care.

Key Responsibilities

• Public Transit Integration & Coordination: Collaborate with local and regional transit authorities across Colorado to integrate public transportation options into the NEMT program. Support alignment with HCPF requirements and program guidelines.
• Transit Utilization Strategy: Develop and implement strategies to increase appropriate utilization of public transit, including fixed-route bus and rail services, for eligible members.
• Member Support & Navigation: Assist members in understanding and navigating public transit systems, including routes, schedules, transfers, and accessibility accommodations.
• Education & Outreach: Provide education to members, case managers, and healthcare facilities on the availability and benefits of public transit options. Conduct outreach sessions to promote utilization.
• Pass Distribution & Coordination: Coordinate the distribution and management of transit passes, vouchers, or fare programs in alignment with program requirements.
• Issue Resolution: Address and resolve member or provider concerns related to public transit services, ensuring timely and effective solutions.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) such as transit utilization rates, cost savings, member satisfaction, and on-time performance.
• Prepare and deliver reports on transit usage trends, opportunities for optimization, and program performance to leadership.
• Partnership Development: Build and maintain strong relationships with transit agencies, community organizations, and stakeholders across Colorado to enhance service delivery.
• Ensure all activities align with Medicaid regulations, ADA requirements, and MediDrive policies and procedures.
• Work closely with Customer Service, Operations, Network, and Clinical teams to ensure appropriate mode assignment and coordination of care.
• Additional Duties: Participate in special projects and perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• 1–3 years of experience in transportation coordination, dispatching, logistics, or call center operations.
• Experience in NEMT, Medicaid transportation, or public transit systems preferred.
• Familiarity with Colorado transit systems and regional transportation authorities is a plus.
• Strong understanding of fixed-route transit, accessibility considerations, and member eligibility criteria preferred.
• Valid driver’s license with the ability to travel locally as needed.

Core Competencies

• Strong knowledge of public transit systems, routing, and scheduling
• Excellent communication and interpersonal skills
• Ability to educate and guide members effectively
• Analytical skills to evaluate utilization and performance trends
• Strong organizational and coordination skills
• Ability to work cross-functionally with multiple stakeholders
• Proficient in Microsoft Office Suite and transportation management systems
• Detail-oriented with a focus on accuracy and compliance

You Are

• A problem-solver who is passionate about improving access to care through innovative transportation solutions.
• Comfortable working directly with members and providers to guide transit utilization.
• A strong communicator who can simplify complex transit systems for diverse populations.
• Detail-oriented and organized, with the ability to manage multiple priorities.
• A collaborative team player committed to operational excellence and member experience.