Job Title:  Operations Assistant                                

Department: Operations                                                        

Reports To:  Operations Supervisor

Classification:   Nonexempt

Summary

Responsible for performing daily bookkeeping duties in the Operations Department to ensure that all data processing functions are carried out effectively and efficiently.  

Supervisor Responsibilities

This position has no supervisory responsibilities.

Essential Duties and Responsibilities

• Answers customer inquiries regarding account transactions, service charges, account histories etc. while complying with disclosure requirements and consumer privacy policies.

• Performs account maintenance as necessary.

• Performs balancing procedures daily for control accounts such as time deposits, time deposit interest, demand deposit accounts, savings accounts etc. to ensure they are in balance.

• Reviews reports daily for any time deposit accounts, demand deposit accounts, savings accounts, account transfers etc. that are unposted and makes necessary corrections.

• Reviews reports to look for any Peoples Advantage unsuccessful transfers.  Mails out letters to customers pertaining to unpaid membership fees. 

• Prints time deposit notices, and scans notices to the appropriate file.  Verifies that all printed notices are related to an active account.  Mails out notices to the customer.

• Monitors the time deposit closed account report daily and pulls closed certificates. 

• Prints time deposit interest checks on the first day of each week.   Mails out interest checks following written procedures for mailing out checks; and makes appropriate entries for checks mailed out.

• Performs returned mail duties daily; attempts to contact the customer by phone email etc. and performs account maintenance as appropriate. 

• Monitors redeemed savings bonds daily to ensure interest was posted correctly.  Performs monthly balancing procedures to ensure accuracy.

• Performs daily and specific day procedures for the electronic banking function such as balancing the ATM control account, processing settlement entries, submitting debit card disputes, updating addresses in bill pay, internet banking activity etc.

• Performs daily review of exception items for things such as demand deposit, savings accounts etc. to ensure authorized account access and proper signatures.  Takes appropriate action as necessary.

• Performs daily procedures for processing nonsufficient funds items and printing customer notices.

• Monitors ACH items to make sure the items are actual ACH items and not debit card transactions.   Processes all ACH exception items, returns, unauthorized ACH transactions etc.

• Monitors zero balance and closed accounts and takes appropriate action as necessary.

• Performs balancing procedures daily for credit card advances to ensure they are in balance.

• Performs balancing procedures for the cash item account each month to ensure it is in balance.

• Enters descriptions daily on all general ledger tickets from the previous day.

• Monitors MIB reports to ensure all wire transfers from the previous day are processed.

• Checks MIB several times a day for incoming wire transfers.  Posts any wires received to the appropriate customer account and sends out a confirmation letter to customer.

• Sends electronic federal tax payments (EFTP) to MIB monthly.

• Monitors stop payments that have been added to the system; checks the recurring ACH file for revocation letter; mails customer letters after the stop payment has been on the system for 6 months etc.

• Orders currency for branch locations on specific days.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

• Excellent time management skills with the ability to multi-task and meet deadlines.

• Demonstrates an extensive knowledge and familiarity of banking products and services.

• Demonstrates balancing skills.

• Excellent verbal and written communication skills.

• Demonstrates the ability to prioritize and handle multiple projects.

• Ability to exercise sound judgment, accurately identify and proactively resolve potential problems.

• Excellent interpersonal communication skills, resulting in the ability to interact with all levels of employees within the organization.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to stand, walk, and stoop, or kneel. The employee must frequently, lift and/or move up to 20 pounds.   Specific vision abilities required by this job include close vision, color vision, and the ability to focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.