Leasing Consultant

Evolve Property Management, LLC

Location: Indian Trail, NC 
Reports To: Community Manager 

About Evolve Property Management, LLC:

Evolve Property Management LLC is a dynamic and growing property management company dedicated to providing exceptional living experiences for our residents and maximizing the value of our assets. We foster a collaborative and supportive work environment where team members are empowered to succeed and grow.

Position Summary:

Our team is searching for a dynamic, top performing salesperson with positive energy, an entrepreneurial spirit, and superior sales and customer service experience. This person is an individual contributor who is driven to close the deal and stays levelheaded amidst prioritizing competing agendas.

Mostly importantly, a Leasing Consultant often serves as a prospective resident’s first impression of the Evolve brand. They therefore take pride in their professionalism and speak passionately about our properties. Their successful communication is the reason why residents choose to join our communities.

Key Responsibilities:

Customer Service & Sales

• Be the first point of contact with prospective residents, current residents, vendors and Evolve associates.
• Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
• Determine the customer’s needs, resolve and/or escalate to a higher level as permitted.
• Use your customer friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
• Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
• Meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process.

Operations

Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems.

• Use Yardi accounting software manage the leasing process.

Marketing

• Complete marketing/advertising tasks including updating social media sites.
• Maintain knowledge about local market conditions; shop local competition.

Qualifications:

• Minimum of one year experience in a customer service, sales or retail position required
• Experience or knowledge in leasing or real estate a plus.
• Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word and Excel.
• Professional verbal and written communication skills required.
• Ability to close a sale is highly preferred.
• Experience using Yardi or other related property management accounting software a plus.
• High school diploma or equivalent required.
• Ability to work a flexible schedule to include weekends, evenings, and some holidays.

Skills:

• Resident Retention
• Leasing and Marketing
• Financial Reporting and Budgeting
• Vendor Management
• Maintenance Coordination
• Conflict Resolution
• Team Leadership
• Customer Service Excellence
• Attention to Detail
• Problem-Solving
• Time Management
• Communication (written and verbal)
• Computer Proficiency

Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Employee Discount
• Dental insurance
• Vision Insurance
• Health Insurance
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program
• Referral Program

Evolve Property Management, LLC is an Equal Opportunity Employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   

Note: This job description is a general overview of the responsibilities and qualifications for the Leasing Consultant position. The specific duties and requirements may vary depending on the size and complexity of the assigned property.