Account Manager
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Terra Worldwide Logistics Llc
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Account Manager
Terra Worldwide Logistics Llc
Posted 2 months ago
Full Time
Chattanooga, Tennessee
In Person
Smart Summary
Responsibilities
The Account Manager serves as the primary point of contact for customers, managing the end-to-end execution of freight shipments. They are also responsible for identifying growth opportunities within existing accounts through new lanes, locations, and modes of transportation.
Qualifications
You will be responsible for managing assigned customer accounts, serving as their primary point of contact, and driving account growth through identifying new opportunities. You will need strong relationship-building and customer management skills, the ability to manage multiple priorities in a fast-paced environment, and proficiency with transportation management systems and Microsoft Office.
Must Have Skills for ATS
Salesforce
HubSpot
Freight Brokerage
Transportation Management Systems (TMS)
Microsoft Office
Job Description
KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations to deliver efficient, reliable, and scalable supply chain solutions.
Backed by innovative technology and real-time data insights, our team is committed to optimizing every shipment while providing a best-in-class customer experience. At KCH, we pride ourselves on a high-energy, results-driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact.
Position Summary:
The Account Manager is the primary owner of the customer relationship and is responsible for both the execution and growth of assigned accounts. This role goes beyond maintaining existing business and focuses on identifying opportunities to expand customer partnerships through new lanes, locations, and modes of transportation.
Essential Duties and Responsibilities:
- Serve as the primary point of contact and relationship owner for assigned customer accounts
- Manage end-to-end execution of customer freight from tender through delivery
- Handle pricing for spot freight and participate in RFPs and customer pricing reviews
- Communicate proactively with customers regarding shipment status, service issues, and resolutions
- Identify opportunities to grow accounts through new lanes, locations, volume, or modes
- Monitor account performance and service metrics to support customer satisfaction and retention
Competencies:
- Strong relationship-building and customer management skills
- Ability to identify growth opportunities within existing accounts
- Ability to manage multiple priorities in a high-volume, time-sensitive environment
- Clear and professional verbal and written communication skills
- Strong organizational skills with attention to detail
- Proficiency with transportation management systems (TMS) and Microsoft Office applications
Education/Experience:
- High school diploma or GED required; Associate or Bachelor’s degree preferred
- Prior experience in customer service, logistics, account management, or freight brokerage preferred
M-Fr 8am-5pm
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Terra Worldwide Logistics Llc
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