Service Advisor - Truck Care

L

Love's Travel Stops & Country Stores

Posted 2 months ago

Full Time

Seguin, Texas

In Person

Smart Summary

Responsibilities

The Service Advisor acts as the primary contact for customers, managing service needs, providing repair estimates, and documenting vehicle issues. They are also responsible for maintaining a safe facility and resolving customer complaints to ensure satisfaction.

Qualifications

You have at least 6 months of experience in customer service or sales, coupled with excellent communication and interpersonal skills to drive sales success and ensure customer satisfaction. You must possess a valid driver's license with a clean safety record and be able to pass a drug screening and medical exam.

Must Have Skills for ATS

Salesmanship

Customer Service

Job Description

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately

Welcome to Love’s! 

Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.  

FUNCTIONS:  

  • Maintain a safe and clean facility. 

  • Greet customers, address vehicle service needs, and document issues. 

  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments. 

  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns. 

EXPERIENCE: 

  • Experience: 6 months in customer service or sales preferred. 

  • Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

SKILLS AND DEMANDS: 

  • Excellent communication and interpersonal skills with a customer satisfaction focus.  

  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. 

  • Strong organizational and multitasking abilities with attention to detail. 

  • Effective teamwork skills. 

  • Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.  

Our Culture 

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023. 

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

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Love's Travel Stops & Country Stores

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated. With more than 600 locations in 42 states, Love’s approximate growth rate is 40 stores per year. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.” Love’s was founded on the values of integrity, Customer focus, strong work ethic, innovation and perseverance. Tom Love displayed all of these as he built Love’s from the ground up – from one small filling station in western Oklahoma in 1964 to more than 550 Love’s locations coast to coast. These core values are the keys to our success. But Tom didn’t do it by himself. He surrounded himself with visionary team members who embodied the same set of values. Today, we are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to integrity, Customer focus, strong work ethic, innovation and perseverance will not only continue our legacy of growth, it will also ensure your successful career with one of America’s top-ranked private companies. Do you have what it takes? To learn more, go to www.loves.com, Facebook (www.facebook.com/lovestravelstops), or follow @LovesTravelStop on Twitter.
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