Pet Adoptions Customer Service Representative - FULL TIME

Are you compassionate about animals? Do you want to work for an organization with a great cause? Join our wonderful team of dedicated employees!

The Humane Society of Broward County, Inc., is a non-profit 501(c)(3) organization and is identified nationally as a “Leader in Animal Welfare”. We provide shelter, aid, and responsible adoptions to animals entrusted to our care, and educate the community about respect and kindness to all animals.

Job Summary: Assist pet owners in finding pets suitable for their lifestyle. Provide information about the HSBC program and services.

Job Type: Full-time (40hrs/week), weekend availability required.

Pay rate: $16.00/hr

Work Environment: Requires handling of small and large domesticated animals.

Responsibilities:

• Process adoption applications, show animals to prospective adoption parents, and assist with and prepare all necessary paperwork at the time of send home.
• Assist with Front Desk operations such as greeting and directing patrons, answering questions, and answering phones.
• Educate patrons about responsible pet ownership and care.
• Enter all adoption information into the shelter management system
• Encourages solicitations from patrons in accordance with HSBC policies on a daily and as-needed basis. 
• Promotes partnership with Purina and VCA.
• Manage emotionally difficult situations with strong communication skills.

An ideal candidate will have strong verbal and written communication skills, time management skills, an affection for animals, and concern for their welfare.

Required Qualifications:

• High school diploma or general education degree (GED).
• One year of full-time customer service, clerical, or closely related work; or any equivalent combination of training and experience.
• Experience with cash handling and credit card processing.
• Proficiency in MS Office programs.

Preferred Qualifications:

• Knowledge and understanding of animal breeds and temperament.
• Experience in conducting a basic physical examination of animals.
• Experience working with Chameleon database.

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