Division Support of Meadowood Mission:

To offer the warmest welcome to all guests, members and employees, ensuring that the responsibilities set out in the Guest Service Manager Program are constantly fulfilled.

Position Summary:

To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.

Major Responsibilities & Work Activities:

• Displays at all times a friendly, courteous and professional manner in all dealings with guests and employees.
• Arrives for work on time, in correct uniform.
• Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name.
• Explains hotel facilities and answers any questions the guest may have about the property.
• Always recommends Meadowood outlets and services during guests stay.
• Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room. This should include, but is not limited to:
• • Layout of the room, light switch locations, TV operation and telephone and voice mail operation.
  • Provide Private Dining menu and directory of services.
  • Location of private bar.
  • Bathrobe location
  • Heating and air conditioning
  • Laundry bags for valet service and hours of operation
  • Wake-up service and alarm clock
  • Fireplace
• Delivers amenities to rooms in a timely manner.
• Pick up and deliver laundry for guests, ensuring details are logged for reference.
• Cleans and washes front office vans and golf carts on a daily basis.
• Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.
• Conducts property tours upon request.
• Acts as a liaison when Guest Service Managers are busy offering refreshments and engaging guests in conversation.
• Maintains tidy lobby area (glass doors are fingerprint free, ashtrays clean, cushions plumped, fire lit, etc). Ensures kitchen area is kept neat and tidy.
• Ensures the highest level of proactive service if offered to our guests by effective communication and follow up with other departments.
• Is familiar with room types and locations, specifically the degree of difficulty in accessing each room in order to assist in selecting the best possible room for each guest.
• Works closely with the Guest Service Manager to co-ordinate the smooth and efficient handling of guest luggage and follow-up on guest request.

Personal Characteristics:

• Should have an extremely warm and friendly nature, be open minded, caring and non-judgmental.

Experience Required:

• Customer service experience. Napa Valley knowledge a plus.

Education, Certifications, Licenses, Registrations:

• Valid driver's license - Must be able to meet requirements from our insurance carrier to operate company vehicles.
• High School Diploma or G.E.D

Communication Skills (Verbal & Written)/Interpersonal Skills:

• Must speak, read, write and spell proper English. A working knowledge of Spanish would be a definite advantage.

Working Conditions:

• A large number of outdoor duties in all weather conditions and terrain.
• Constant walking across uneven terrain or stairs with heavy luggage can be hard on the knees, back, and feet. 

Compensation:

The starting hourly rate for this position is $17.00 - $18.00 per hour + tips.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications.

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Pet insurance
• Vacation
• Sick Pay
• Paid holidays (10)
• Referral program
• Daily employee meals
• Uniforms
• On site parking
• Wine classes
  
  

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.