Summary of Job Duties:

Assists in the supervision of the Guest Services department with an emphasis on staffing and organization. 

Specific and Essential Responsibilities and Duties:

• Keep track of guest room attendant’s station keys
• Input and check room status in computer for GRA or Supervisor
• Ensure daily staffing levels are adequate
• Answer phones and put requests in log-books
• Check all uniforms, linen, bedding, and supplies for accuracy and inventory control 
• Contact Supervisors and/or Guest Service Attendants for rush rooms, guest requests, etc.
• Keep track of all lost and found items on a daily basis
• Assist supervisors, managers or other departments when needed
• Keep housekeeping area clean
• Prepare GRA, GSA and Supervisor papers
• Contact Engineering and Clean Team when their services are needed
• Make copies of department forms when needed
• Keep track of irons, ironing boards and hair dryers coming in/out of department
• Alert the Front Desk Supervisor of room discrepancies
• Assist GRA’s and GSA’s with obtaining supplies including moving hampers, and getting supplies from high shelves
• Arriving on time for all scheduled shifts
• Perform other duties as assigned by management

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:

• Customer Focus – Understand what friends like and work hard to meet friends’ interests and needs
• Quality Conscious – Provide a high level of service, maintain high standards and work hard to get it right the first time
• Organizing – Organize time and tasks effectively, sets priorities and realistic time frames
• Fact Finding – Knows where to find relevant information, checks facts and data, retrieves and verifies information quickly
• Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
• Quick Learning – Gets things done, willingly takes on the more demanding tasks.  Easily identifies potential difficulties and their causes
• Communicating – Speaks confidently and fluently.  Clearly articulates the key points of an issue; keeps others on the team and supervisors informed. Listens and understands instructions
• Team Working – Fits in with the work group or team.        Develops supportive relationships with co-workers.  Is considerate toward others and promotes a sense of team spirit
• Reliable – Is reliable; follows directions from supervisors and respects policies and procedures.  Shows commitment to the casino and to completing daily job tasks

 KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledgeable with OSHA regulations, to include implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury prevention
• Able to deal and interact with management, employees, and guests in an effective and diplomatic manner
• Knowledgeable of all cleaning procedures, equipment, and supplies
• Strong leadership qualities and sound judgment with effective decision-making and problem solving skills
• Must be able to communicate effectively in English, in both written and verbal forms
• Must have interpersonal skills to deal effectively with all business contacts
• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules

MINIMUM REQUIREMENTS:

• Must be 21 years of age or older
• High school diploma or equivalent
• One (1) year of relevant experience
• Must be able to read, write and speak understandable English

PREFERRED:

• Two (2) years of previous experience in a similar supervisory or management role working in a similar resort setting
• Bilingual abilities, English as the primary or secondary language

Machinery or Work Equipment Used:

• Multi-line telephone, fax machine, personal computer, printer, copier, paper shredder and scanner

Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.