Restaurant Shift Supervisor
Perkins
Restaurant Shift Supervisor
Perkins
Posted 2 months ago
Full Time
Onalaska, Wisconsin
In Person
Smart Summary
Responsibilities
The Service Leader is responsible for ensuring guest satisfaction by implementing company policies and maintaining high standards of service. They oversee daily operations, including staff training, cash management, and facility safety and sanitation.
Qualifications
You are a trustworthy and reliable individual with strong communication and multitasking abilities. You possess basic skills in sanitation, safety, and customer service, which will be further developed through in-house training. You are capable of working irregular hours under pressure and can handle physical demands such as lifting and standing for extended periods.
Must Have Skills for ATS
sanitation
safety
customer service
cash handling
cash register operation
Job Description
Benefits:
Founded in 1958, Perkins® operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value.
Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
Position Description
As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.
Responsibilities:
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.
- 401(k)
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Training & development
- Vision insurance
- Educational Assistance with DeVry University with complimentary laptop**
- Immediate Family Members are also eligible
- Competitive Pay with Service Award Incentive
- Get paid daily through Daily Pay!
- Comprehensive Health Benefits including Medical, Dental, Vision, and more!***
- 401(k) retirement savings with company match
- Flexible Schedule
- All you can eat pancakes + meal discounts!
- Employee Discount Program
- Development Pathway: Step by step process to grow your career
- 3 College Credits hours for completing manager training****
Founded in 1958, Perkins® operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value.
Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
Position Description
As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.
Responsibilities:
- Ensures that all guests are properly greeted, seated, and served.
- Accountable for proper resolution of all guest complaints.
- Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
- Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
- Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
- Trains employees during shift to guarantee proper and productive performance.
- Takes responsibility and verifies that all menu items are prepared and served according to standards.
- Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
- Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
- Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.
- Basic skills such as sanitation, safety, and customer service taught through in-house training
- Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
- Must be able to communicate clearly
- Must be able to coordinate multiple tasks simultaneously
- Must have high level of mobility/flexibility
- Must be able to work irregular hours under heavy stress/pressure during peak times
- Must possess a high level of coordination
- Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
- Must be able to fit through an opening 30” wide
- Requires frequent reaching, bending, pushing and pulling
- Exposure to heat, steam, smoke, cold and odors
- Requires continual standing and walking
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.
Perkins
Founded in 1958 as a single pancake house in Ohio, Perkins has transformed into the nation's leading family restaurant. And when we say that, we aren’t joking. With nearly 300 company-owned and franchised locations in 32 states and two Canadian provinces, we’re pretty proud of how far we’ve come.
Through the years, Perkins has remained true to its mission of providing guests with friendly service and classic comfort dishes at a great price. Sure, Perkins started with dozens of pancake and waffle options, but soon enough we grew to offer American staples like breakfast all day, hearty steak plates, juicy burgers, and a wide selection of handcrafted handhelds, soups, and salads. The most iconic piece of Perkins Bakery is, you guessed it, our pie.
Our in-store bakery offers a wide selection of fruit pies, cream pies, dreamy pies, along with scrumptious cookies, and our signature Mammoth Muffins®. Our goal has always been to leave guests feeling satisfied, which means we’re always updating our menu with fresh, flavorful, and innovative items that take their place right next to our classic, beloved menu items. Some of our most iconic dishes have been on the menu for more than 30 years. Pretty sweet, huh?
At Perkins, we take great pride in our service, experience, and feeding folks what they like. It’s the cornerstone of our company, and the thing that keeps us going after all these years.
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