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Fully Remote | Customer Service – Booking Vacations

C

Careers In Travel | Destination Planners

Posted 2 months ago

Full Time

New York, New York

Fully Remote

Smart Summary

Responsibilities

Assist clients in researching, planning, and booking hotel accommodations while providing accurate information on amenities and pricing. Maintain detailed records of interactions and collaborate with team members to ensure high-quality service.

Qualifications

You have strong communication and customer service skills, a friendly demeanor, and are comfortable working independently with basic computer proficiency and reliable internet. An interest in travel and helping clients plan memorable stays is essential for this role.

Must Have Skills for ATS

HubSpot

Salesforce

Excel

online chat

Job Description

Job Title: Customer Service – Booking Hotels | Work From Home

Job Type: Flexible Schedule | Remote Work

About Us:

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Position Overview:

We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Comprehensive training and ongoing support are provided to help you succeed.

\nKey Responsibilities:
  • Assist clients in selecting and booking hotel accommodations
  • Provide accurate information on hotel amenities, pricing, and availability
  • Respond promptly and professionally to client inquiries via phone, email, or online chat
  • Maintain detailed and accurate records of client interactions and bookings
  • Collaborate with team members to ensure seamless client experiences
  • Stay updated on hotel offerings, travel trends, and industry changes
  • Attend virtual training sessions and team meetings
Requirements:
  • Strong communication and customer service skills
  • Friendly, professional demeanor and positive attitude
  • Comfortable working independently and managing time effectively
  • Basic computer skills and a reliable internet connection
  • Interest in travel and helping clients plan memorable stays
  • Previous experience in customer service, hospitality, or sales is a plus but not required
What We Offer:
  • Flexible, remote work environment
  • Full training and access to industry resources and tools
  • Supportive team culture and mentorship
  • Income-earning possibilities based on performance
  • Exclusive travel discounts and perks through industry partners
  • Personal and professional development opportunities
\n$40,000 - $70,000 a year\n

Excited to help clients book amazing hotel stays?

Apply today and become part of the team!

C

Careers In Travel | Destination Planners

A unique, niche market, search & selection recruitment agency for the Travel and Leisure Industry. A proud reputation built on over 15 years for a friendly, efficient and personal service, undertaken with integrity and confidentiality for both clients and candidates alike. In depth knowledge of the Travel Industry with our business driven by referrals and recommendations from existing clients, candidates and contacts across the industry.
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