Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Deloitte University Hotel & Conference Center - Benchmark Hospitality
- High-end private hotel and conference center called Deloitte University. Closed to the public.
- 1,400 hotel rooms - all single occupancy, no suites.
- Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
- 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
- Fitness Center, jogging trails and sports fields (all available to our associates to use!)
- All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
- Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
- For more information about our property, check our website: BenchmarkHotelDFW.com
- Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks
- Awesome Employee Focused Culture with many Associate Events!
- Closed many weekends and most holidays - 10 days of holiday pay.
- Up to 14 Vacation & Sick days per year.
- Weekly pay!
- Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
- Free Lunch in our newly remodeled Associate Cafeteria.
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
- Employer matching 401k.
- Tuition Reimbursement.
- Free parking on-site.
- Free uniforms and we will clean them!
- Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do:

The PBX/Phone Operator Agent is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. In addition, assist with checking guests into the front desk, luggage assistance and creating guest name badges.

This is a full-time position / overnight shift
Full and weekend availability required
Payrate: $17.75 per hour + $1 shift differential
Location: Benchmark Hospitality at Deloitte University

ESSENTIAL FUNCTIONS

Answer and process all incoming/outgoing guest and in-house calls.
Responsible for Maintenance Service ticket input and tracking.
Be knowledgeable of all services provided by the hotel to answer guest questions.
Ensure guest name badges are created and organized based on the group arrivals.
Assist with checking guests in and collecting and distributed guest luggage.
Provides assistance with valet parking.

Job Category: DUCareersInHotel

What are we looking for?

QUALIFICATIONS

Previous guest or customer service experience preferred.
Good computer skills. Knowledge of Microsoft Outlook, Excel and Word preferred.
Valid Texas Drivers License with good driving record preferred.
Friendly and outgoing personality. Likes to talk to people

Compensation:

$17.75

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound! What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

PBX/Phone Operator / Overnight Shift

PBX/Phone Operator / Overnight Shift

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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