Customer Experience Officer / Receptionist - Dillon

Land Title

Posted 2 months ago

Full Time

, Colorado

In Person

Smart Summary

Responsibilities

The Customer Experience Officer coordinates the customer closing experience by managing order entry, file setup, and daily closing activities. They also provide administrative support, prepare reports, and assist with department marketing functions.

Qualifications

You have a high school diploma or equivalent and possess strong customer service and interpersonal skills. You are proficient with email, Microsoft Office Suite, and the internet, with customer service experience being strongly preferred.

Must Have Skills for ATS

Microsoft Office Suite

E-mail

Internet

Job Description

This is an in-office position, Monday - Friday, 8:00am - 5:00pm.

What We Need From You

The Customer Experience Officer (CXO) supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This position is responsible for order entry, file setup, and basic file processing; may also be called upon to create and/or manage office reports.

Responsibilities:

  • Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
  • Answer customer inquiries in a timely and accurate manner
  • Coordinate daily closing activities including closing room schedules, calendars, meetings and events
  • Process incoming customer orders by following work procedures for New Order Entry
  • Compile personal profile information of sellers, buyers, and borrowers in customer management software
  • Assist in creation, preparation and distribution of reports in support of the organization
  • Compile data for over/short report and escheating
  • Provide administrative assistance with document distribution, typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks
  • Participate in department marketing activities which may include attending after-hours functions as requested or required
  • Other related duties as assigned.

Success Factors:

  • Excellent written and verbal communication skills
  • Exceptional interpersonal and customer service skills
  • Excellent organizational skills and attention to detail

Education and Experience:

  • High school diploma or equivalent required
  • Customer service experience strongly preferred
  • Proficiency with E-mail, Microsoft Office Suite, and Internet

Working Conditions:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Compensation:

  • The salary range for this position is $46,000 - $55,000 annually.
  • In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
  • There is potential for an annual employee profit-sharing bonus based upon company performance.

Competitive benefits that include:

  • Medical, dental, and vision insurance
  • Teledoc services
  • Life insurance
  • Traditional and Roth 401K retirement options with company match
  • Short-term and long-term disability
  • Vacation and Sick time
  • Land Title Paid Leave Program
  • 10 paid holidays
  • Employee Assistance Program (EAP)
  • Educational Reimbursement and Training Opportunities
  • Title and Closing reimbursement discounts

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Land Title

Land Title Guarantee Company is Colorado's leader in title insurance. Our Values: We are guided by our Company core values: excellence, efficacy, responsibility, altruism and honesty. These values guide our teams day in and day out and we take them seriously. We pride ourselves on building an inclusive and fun culture, where everyone feels part of the team and shares in our success. Employee Development: At Land Title, our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. The majority of current managers started in entry level positions and grew with the Company over time. Committed to Colorado Communities: Each year, Land Title supports numerous organizations across the state ranging from local food banks, to mental health advocacy groups, to youth athletics and relief for those impacted by wildfires. Leadership starts at the top and our executive team regularly donates their time to professional and civic organizations that promote and support the communities in which we work. Children's Hospital, HopeWest, Downtown Denver Partnership, Denver Metro Chamber of Commerce, Museum of Nature and Science and the Colorado Association of Realtors Foundation, are just a few of the organizations for which our leaders and colleagues donate their time and efforts. Big Company, Small Company Feel: As a family-owned business, and with 600 employees across the state, we continuously strive to ensure everyone feels connected and has a voice. Feeling appreciated, advancement opportunities, teamwork, and incredible benefits are key themes often cited by employees in our employee satisfaction surveys. Interested? Join our team!
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