This position is full-time and will work 40-hours per week. It is full-time benefit eligible.

Patient Service Representative

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

What you will do

Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints & messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
Schedule and confirm patient appointments.
Provide accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications

High School Diploma and/or GED Required

Experience Qualifications

1-3 years Experience in customer service, insurance and/or healthcare setting Preferred

Skills and Abilities

Display proficient telephone and computer skills with clear and professional speaking abilities.
Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
Capable of effectively and positively interacting with staff members throughout the company.
Promote teamwork and provide a supportive environment throughout the organization.
Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
Able to work independently and think critically using provided information.

Physical Demands

Sit - Constantly
Stand - Rarely
Walk - Rarely
Drive - Rarely
Climb (Stairs/Ladders) - Rarely
Bend (Neck) - Frequently
Gross Manipulation (Hands/Arms) - Rarely
Squat - Rarely
Twist/Turn (Neck) - Occasionally
Lift/Carry 0-10 lbs. - Rarely
Lift/Carry 11-25 lbs. - Rarely
Lift/Carry 26-35 lbs. - Rarely
Push/Pull up to 10 lbs. - Rarely
Push/Pull 11-25 lbs. - Rarely
Push/Pull 26-35 lbs. - Rarely
Reach (Above shoulder level) - Rarely
Reach (Below shoulder level) - Constantly
Simple Grasping (Hands/Arms) - Constantly
Fine Manipulation (Hands/Arms) - Constantly
Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

Noise - Occasionally

Travel Requirements

Hearing Requirements

Hears Whispers < 3 feet - Constantly
Hears Whispers 3-8 feet - Constantly

Vision Requirements

Color Discrimination - Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

When you’re a part of the Prevea family, it’s more than just a job. At Prevea, innovation, compassion and patient-centered care at the center of everything we do. Not only do we take great pride in caring for our patients and communities – we take pride in how we care for each other. Regardless of your role – checking a patient in, providing direct patient care or processing a patient’s bill, we all play an important role when caring for patients. We are a multispecialty physician group headquartered in Green Bay with health centers and employer-based clinics throughout Northeast Wisconsin. We work in partnership with Hospital Sisters Health System (HSHS) providing patients with their choice of four hospitals: HSHS St. Vincent and St. Mary's Hospitals in Green Bay; HSHS St. Nicholas Hospital in Sheboygan; and HSHS St. Clare Memorial Hospital in Oconto Falls. Prevea Health Media Accessibility Commitment: Prevea Health is committed to making our digital communications accessible to all individuals, including those with disabilities. This commitment extends to content shared on our social media platforms. While social media platforms are operated by third parties, Prevea strives to ensure that the content we post is accessible by incorporating features such as alternative text for images, captions for videos, and accessible linked materials whenever possible. If you experience difficulty accessing information shared through our social media channels, please contact us at https://www.prevea.com/contact-us and we will work with you to provide the information in an accessible format.

Patient Service Representative - St. Mary's Orthopedics

Patient Service Representative - St. Mary's Orthopedics

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