Overview

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. 

Responsibilities

What You’ll Do:

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
• Bring a Sales-Minded Approach: Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs.
• Turn Opportunities into Wins: Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
• Make an Impact: Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages.
• Be a Problem-Solver: Identify, research, and resolve potential issues while providing exceptional customer service.
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented.
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience.
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success.
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations.

What Success Looks Like:

Success in this role means:

• Effectively explaining the healthcare program and its benefits.
• Building trust and rapport with members to ensure they feel valued and supported.
• Using a sales-like approach to communicate the program’s value and inspire members to take action.
• Managing resistance with compassion, patience, and solutions.
• Helping members recognize the value of the program and inspiring them to set healthcare goals that align with their needs.
• Turning every interaction into a step forward in the member's healthcare journey.

What We’re Looking For:

• Passion for healthcare and supporting patients in their healthcare journey.

• High energy and enthusiasm for communicating and engaging with people, especially over the phone. We need individuals who aren’t afraid to actively engage and bring a positive, enthusiastic tone to every conversation.
• Using a persuasive and results-oriented approach to communicate the program’s value and inspire members to take action.
• Excellent communication skills, including the ability to explain, educate, and engage.
• Strong interpersonal skills to build rapport and foster trust with members.
• Ability to manage resistance and overcome objections with empathy and professionalism.
• Self-motivation and the ability to thrive in a performance-driven environment.
• A problem-solving mindset and a genuine desire to make a difference in people’s lives.

How to thrive when working at home: 

• Safety
• Choose a consistent work area/office
• Make your area physically safe
• Stay organized
• Personalize your desk!
• Security
• Privacy matters
• Keep it quiet - remember, we are dealing with patients!
• Protect your computer
• Support
• Communicate
• We coach and focus on your performance
• Quality matters
• Success
• Get ready for work!
• Prepare yourself mentally
• Use your resources
• On your break, get outside once in a while

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School Diploma or General Education Degree (GED) required
• Strong computer experience (data entry, screen navigation, keyboarding),
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Bilingual in English and Spanish

Compensation & Benefits

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Bilingual Healthcare CSR role is $20.00 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.