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Bilingual Client Services Specialist

C

Columbia Safety & Supply Family of Companies

Posted 2 months ago

Full Time

Houston, Texas

In Person

Smart Summary

Responsibilities

The specialist acts as the primary point of contact for global clients, managing online orders and providing exceptional service. They are responsible for responding to sales opportunities and maintaining deep product knowledge through ongoing training.

Qualifications

You are a problem-solver with excellent communication and organizational skills, fluent with technology. You can react swiftly to client needs, manage orders effectively, and become an expert in our product lines. You will receive ongoing training to be a high-impact resource for our global clientele.

Must Have Skills for ATS

Gear Expert

Job Description

Bilingual Client Services Specialist

Department: Client Services

Employment Type: Full Time

Location: Houston, TX



Description

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. 
This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Requirements for success as part of our elite Client Services team:

  • React swiftly and competently to inbound sales opportunities and actively address client needs
  • Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
  • Obtain Gear Expert® level knowledge of product lines and internal procedures
  • Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
  • Provide customer feedback to internal parties, continually improving our approach to excellence


Ideal candidate qualities include:

  • The desire to work with people continuously and to be a problem solver
  • Fluency with technology
  • Excellent personal, as well as written and oral communication skills
  • Strong organizational skills
  • Autonomous decision-making and problem resolution skills
  • The desire to be part of a team and to be a high performer


Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
  • Health, Vision & Dental Insurance with company contributions
    • Company HSA Contributions
    • Add On Insurance Options: Accident, Short Term Disability, etc.
  • Free Employee Assistance Program: 24/7 access
  • Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
  • Volunteer Paid Time Off: Give back to our community & get paid!
  • 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

#ZR

C

Columbia Safety & Supply Family of Companies

At Columbia Safety & Supply, we're not just one of America’s fastest-growing companies—we’re a people-first workplace where culture comes before everything else. We believe that when employees feel supported, valued, and inspired, great things happen. From your first day, you’re more than just a team member—you’re part of a close-knit community built on trust, collaboration, and shared goals. We work hard, move fast, and have fun doing it. We celebrate wins together, learn from challenges, and always have each other's backs. Our culture is rooted in making a difference—not just within our walls, but out in the world. That’s why we offer paid time off for volunteer work, encouraging our team to give back to causes that matter to them. It’s our way of supporting both personal passions and community impact. We take pride in the diverse talents and perspectives that make up our team, and we believe in empowering each person to grow both personally and professionally. Here, you’ll find opportunities to lead, to learn, and to thrive—surrounded by people who genuinely care. If you're looking for more than a job—if you're looking for a team that believes in you and the impact we can make together—join us. Let’s grow, give back, and do great things together.
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