Patient Access Associate Emergency Room
OSF HealthCare
Patient Access Associate Emergency Room
OSF HealthCare
Posted 2 months ago
Full Time
Peoria, Illinois
In Person
Smart Summary
Responsibilities
The Patient Access Associate is responsible for ensuring accurate patient registration, including demographics and insurance verification. They provide exceptional service to patients and families while managing complex multi-payer situations.
Qualifications
You have a high school diploma or GED and at least one year of experience in an office clerical or customer service role. You also possess working knowledge of Microsoft Office applications and website navigation, along with strong problem-solving and communication skills.
Must Have Skills for ATS
Microsoft Office
CPT4
ICD9
ICD10
HCPCS
medical terminology
Job Description
"Your life - our Mission"
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
POSITION SUMMARY:
The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.
Qualifications
REQUIRED QUALIFICATIONS:
Education: High school diploma or GED
Experience: One year in an office clerical setting or customer service environment.
Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.
PREFERRED QUALIFICATIONS:
Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.
OSF HealthCare is an Equal Opportunity Employer
OSF HealthCare
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