Client Service Representative
VCA Animal Hospitals
Client Service Representative
VCA Animal Hospitals
Posted 2 months ago
Full Time
San Bernardino, California
In Person
Smart Summary
Responsibilities
The Client Service Representative acts as the face of the hospital, managing front-desk operations including greeting visitors, scheduling appointments, and processing payments. They are also responsible for maintaining medical records and ensuring the facility remains clean and organized.
Qualifications
You have proven experience in customer service, setting the tone for a practice and building client trust. You are adept at managing administrative tasks, including scheduling, record-keeping, and processing payments, while also being able to educate clients on pet care.
Must Have Skills for ATS
Scheduling appointments
Processing payments
Medical records management
Customer service
Job Description
Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Northside Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
$17-20 per hour
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.VCA Animal Hospitals
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