Contact Center Representative
Systems Integration, Inc.
Contact Center Representative
Systems Integration, Inc.
Posted 2 months ago
Full Time
Dallas, Texas
Fully Remote
Smart Summary
Responsibilities
The representative will handle inbound calls to provide information using pre-scripted responses and perform outbound calls to verify document authenticity. They are also responsible for basic data entry and referring escalated issues to supervisors.
Qualifications
You have a high school diploma or GED equivalent and at least six months of customer service experience, with call center experience being preferred. You must be a US citizen, able to pass a federal background check, and possess the ability to communicate clearly and professionally in English, with bilingual skills being a plus.
Must Have Skills for ATS
Customer service
Call center experience
Federal background check
English
Spanish
Job Description
Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
***Must have the ability to pass a federal background check***
Responsibilities:
- Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
- Performing outbound calls to verify the authenticity of received documents.
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
- Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
- Refer escalated calls as needed to supervisor.
Qualifications:
- High School Diploma or GED equivalent required.
- At least six (6) months of customer service required; call center experience preferred.
- Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
- Past or present Department of Homeland Security clearance preferred.
- Must be empathetic in your ability to deal with sensitive topics and information.
- Ability to speak and read English clearly and professionally. Bilingual would be helpful.
- Ability to pass a federal background check.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Systems Integration, Inc.
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