Description:

This is a technical and professional position involving, analyzing documents, assisting customer with inquiries and both the routine and complex day-to-day functions of the Business Services Division.

Job Functions and General Responsibilities:

• Providing excellent customer service in the Business Services Division by reviewing, receiving, and processing the various and increasingly complex business entity filings.
• Utilizing a working knowledge of several different chapters of Missouri statutes as they relate to filings and assisting customers.
• Using a computer and software, including Windows, Microsoft Office Suite, and Business Services-specific filing software applications.
• Answering telephone inquiries, assisting walk-in customers
• Interacting with state employees, state officials, other agencies, and the general public.
• Providing technical support for online business filers with demonstrated knowledge of various internet browsers.
• Corresponding with customers through the unit email account in a timely manner.

Knowledge, Skills and Abilities:

• Excellent organization skills, self-motivation, and work prioritization skills.
• Excellent oral and written communication skills.
• Flexible and well organized to accomplish assigned tasks expediently and accurately.
• Work independently with outstanding attendance, timeliness, and professionalism.
• Follow Business Services Division policies and procedures to create quality images.
• Assist satellite offices with questions and issues regarding financial transactions.

Qualifications:

• High School Diploma or equivalent is required, some college preferred.
• Experience working in a fast-paced government office or organization preferred.
• Meets or exceeds productivity with assigned duties.
• Work with outstanding attendance, timeliness, and professionalism.

The above job description in no way implies that these are the only duties to be performed by this employee. The employee is expected to perform other duties necessary for the effective operation of the department.