Call Center Donor Scheduler- Tempe- (In Person)

Vitalant

Posted 2 months ago

Full Time

Tempe, Arizona

In Person

Smart Summary

Responsibilities

The Recruitment Coordinator is responsible for engaging with donors to schedule blood donations and managing donor appointments at fixed site locations. They also support recruitment strategies, assist with onboarding new hires, and provide expertise on donation eligibility requirements.

Qualifications

You have excellent customer service skills and at least six months of experience in a customer-facing role. You are proficient with computers and possess strong communication abilities to engage with donors effectively.

Must Have Skills for ATS

customer service

donor scheduling

recruitment strategies

eligibility and donation requirements

Job Description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

Vitalant is seeking a Recruitment Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to helping others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.


Your impact as a Recruitment Coordinator is vital. Support Vitalant's life saving mission by actively engaging with our donors to schedule their next blood donation. Serving as a front-line hero, you play a pivotal role in achieving recruitment goals and coordinating donations at fixed site locations for present, past, and new donors making their next crucial blood contributions.

What to Expect: $16.07 - $17.46 per hour

Schedule: Tuesday- Saturday (9:00 AM - 5:30 PM)

Our comprehensive total rewards support you, your family, and your future with

  • Medical, dental, and vision insurance
  • 401K + 5% company match
  • Tuition assistance up to $5k per year
  • Free basic life and AD&D insurance
  • Free short-and-long-term disability insurance
  • Paid time off
  • Employee Resource Groups
  • Recognition and perks

As a Recruitment Coordinator, you'll get to

  • Enhance the donor experience by providing excellent customer service.
  • Collaborate on specialized calling projects, to include conversions, reminders calls and engaging first time donors.
  • Support blood centers by implementing innovative recruitment strategies, managing donor scheduling, and offering expertise on eligibility and donation requirements.
  • Contribute to the onboarding of new hires and conduct refresher training to both new and existing staff.
  • High School Diploma or GED required
  • Six months experience in customer service
  • Two years of customer service experience preferred
  • Proficient computer skills

#CSRAD7

Location:

1524 West 14th Street #120 Tempe, AZ 85281

Job Category:

Sales / Community Outreach

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. 

Vitalant

Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. Individuals generously donating blood, volunteering and giving financially are essential to our lifesaving mission.
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