Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.

Responsibilities

Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
Community Manager approval and follow up with applicants on their status
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
Projects a favorable image of the community to achieve property objectives and public recognition
Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Attends weekly and daily goal setting meetings as appropriate
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Education and Experience

Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
Microsoft Office, Property Management Software

Qualifications

Physical Requirements:

May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to use mobile devices and applications for work-related tasks

Work Environment:

This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
The office is an open setting which may include bright lights, constant noises and distractions.

RPM Living is an Equal Opportunity Employer.

This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist.

Leasing Associate