Office Specialist (Sepulveda)

This is a hybrid position. The schedule is Monday through Friday from 8:30-5:00p.

Candidates must be based in the Los Angeles area with the ability to be onsite in Culver City three days a week. Additional travel required to the following clinic locations as needed: Downtown Los Angeles, Inglewood, and Glendale.

The pay for this position is $19.88-$22.86 per hour. 

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. 

About Didi Hirsch   

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.   

Summary

As an Office Specialist, you will provide administrative support to your program or department, greet and assist clients and visitors, and direct them to the appropriate staff. You will maintain health records in compliance with Federal and State guidelines and agency policies, and deliver professional customer service to staff, clients, visitors, and vendors.

Primary Duties

• Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor’s identification when required.
• Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed.
• Records accurate phone messages including name, time of call, nature of business and person called upon and delivers (via voicemail, email, etc.) to the appropriate party.
• Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel (no voicemail at this time).
• Performs clerical duties which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications. 
• Sorts and distributes incoming mail; prepares outgoing mail including internal office mail, external mail, overnight services, delivery services and registered mail.
• Assures adequate funding on postage meter at all times.
• Assists in the maintenance of office equipment including computers, telephone systems, copiers, fax machines and other types of office equipment; calls for service when necessary.
• Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner.
• Develops and maintains administrative and clerical skills through seminars, workshops or other forms of training/education.
• Attends and actively participates in all team and staff meetings.
• Scheduling clients’ appointments per the Centralized Scheduling guidelines.
• Checks client insurance eligibility and updates EHR.
• Registers clients, enters, and updates information in EHR. 
• Collects clients’ payments, performs Share-Of-Cost spend-down, maintains invoice and payment.
• Coordinating e-mail and appointments in the Patient Portal system.
• Assists clinical staff with various tasks including, scheduling, reminder calls, communication with pharmacy (authorization documents) and laboratories, medical records and Payor Financial Information.
• Scans required paper documentation into EHR.
• Performs retro-billing when needed.
• Monitors and updates PFI/FOA.
• Assists with translation/interpretation when needed.
• Assists with Requests for Records/Invoicing/Log.
• Takes Vital Signs and records measurements in EHR.
• Opens/closes cases in EHR and County Systems.
• Updates information in required database (Task Needs, etc.)

Position Requirements

• Minimum of 6 months of administrative or customer service experience required, preferably in a healthcare or mental health setting.
• Bilingual in Spanish preferred but not required. 
• Effective verbal communication skills required. 
• Knowledge of English, spelling, punctuation, and general office practices and procedures.
• Demonstrated customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff.
• Basic computer skills in Microsoft Office programs (Word, Excel, etc.)
• Effective work organization skills and ability to work with minimal supervision.
• Basic math skills to calculate routine data.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Customer service experience in healthcare setting, preferably mental health, is highly desired.
• This position requires the ability to travel between multiple office locations, including Inglewood, Glendale, and Downtown Los Angeles, based on business needs.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. 

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. 

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. 

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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