At Fletcher Jones Toyota of Carson, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
Monitor the progress of each vehicle throughout the day and update customers frequently
Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold

Qualifications

Valid driver’s license and clean driving record
Previous experience as a Service Advisor preferred

Pay: $89,400 - $194,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage ($16.50/hr) for non-sales work and for rest periods. Commissions range from $77,000 to $186,000 per year based on performance.

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

Following his father’s footsteps as a “rising star,” Ted Jones had a clear vision of the expansion direction he wanted his business to venture to. In 1991, Jones purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach, setting his plan in motion to create one of the nation’s largest Mercedes-Benz centers. After completing construction and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the growing 18 dealerships that make up the Fletcher Jones Fine Family of Dealerships, today. The strength of our team comes from respecting our differences and our mutual trust. At Fletcher Jones, we set the standard by consistently producing outstanding results through a commitment to continuous and never-ending improvement. That is why we pursue dynamic change and drive it by encouraging creativity and individual initiative. Our team thinks, communicates, and acts in a manner that exemplifies personal and professional excellence. We believe that, in the end, it’s always the extraordinary efforts of our team members working together, that makes great things happen. For employment opportunities, please visit: https://bit.ly/3OeOuz3

Service Advisor

Service Advisor

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