The Rental Manager is responsible for planning, coordinating and directing the retail rental operations of all equipment at their assigned location. The position keeps an up to date inventory and acts as a technical adviser on all equipment issues.

Essential Functions:

Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect.
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
Open and close rental contracts and reservation. Ring out rental transactions on point of sale system.
In presence of customer check equipment for damage, fuel levels, missing parts, etc.
Monitor and track equipment on a daily basis. Follow up on contracts to ensure equipment is returned within contract timelines. In the case that equipment is late, contact the customer, and inform Store Manager. Assist with recovery efforts when needed. For a rental late more than one day, inform Central Office.
Check in returning equipment. Inspect for damage, missing parts, fuel levels and cleanliness. Charge fees when necessary.
Deliver, set up, tear down, and pick up rental equipment as needed.
Inspect equipment on a regular basis to comply with company safety policies. Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.
Ensure that out of service equipment is repaired in a timely manner. Communicate needs to outsource repairs to central office.
Maintain missed rental report and perform daily, weekly, monthly, and yearly reports as necessary.
Keep an up-to-date “Rental Down” list with a plan on how to work on these items.
Care for and maintain company provided tools. Inform Store Manager of any tool or equipment needs.
Ensure DMV registration and current insurance cards are on file for equipment. Make sure license plates have current year registration stickers on them.
Maintain a clean, organized and safe rental area.
Opening and closing store as assigned.
Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
Always continue to make customers a priority while working your department.
Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
Help out in other areas of the store as needed.
Follow all company policies and procedures.
Other duties assigned as necessary.

Required Skills/Abilities:

Strong mechanical skills.
Excellent customer service.
Good organizational skills.
Proficient with computer skills.

Supervisory Responsibility: This position does not supervise team members.

Work Environment: While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Prolonged periods of standing and walking throughout the day.
Must be able to drive a truck to deliver and pick up rental equipment.
Must be able to lift up to 50 lbs at times.

Position Type and Expected Hours of Work:
This is a full-time position, scheduled 45 hours/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:

High School Diploma or GED
Mechanical expertise is a must for this position.
Valid drivers license; For-Hire Endorsement not required but preferred.

Benefits Offered:

Medical Insurance
Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401k plan with employer contribution
Company paid $25k Life Insurance Plan
Employee discount
Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Gillman Home Center, we believe in providing our customers with the highest quality products and exceptional service. With 18 locations across Indiana and Ohio, we are dedicated to being your go-to destination for all your home improvement needs. Our extensive range of products includes lumber, hardware, tools, paint, and outdoor supplies, catering to both DIY enthusiasts and professional contractors. Our Mission: At Gillman Home Center, "The Gillman Difference" is about creating a welcoming environment where customers can find the right solutions for their projects, big or small. We pride ourselves on our knowledgeable staff who are always ready to offer expert advice and personalized service, ensuring every experience is exceptional. Community Focus: We’re not just a hardware store; we’re a part of the communities we serve. We actively support local initiatives and partner with organizations like Habitat for Humanity to make a positive impact. Customer-Centric Approach: Every customer experience matters. We strive to go above and beyond to ensure satisfaction, whether it’s through our product selection or our exceptional customer service. Commitment to Quality: We stand behind every product we sell, ensuring you get the best value and performance. Innovation: As we grow, we continually seek ways to improve and enhance the shopping experience, from expanding our product offerings to leveraging technology in-store. Join Us: Whether you’re a seasoned pro or just starting your home improvement journey, Gillman Home Center is here to help you every step of the way. Follow us for updates, tips, and inspiration to make your projects a success!

Rental Equipment Manager

Rental Equipment Manager

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