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Host/Hostess

L

Lazy Dog Family, LLC

Posted 2 months ago

Full Time

San Diego, California

In Person

Smart Summary

Responsibilities

The host/hostess is responsible for greeting guests, managing the seating process, and ensuring a positive dining experience. They also handle phone inquiries, manage reservations, and address guest complaints using established service protocols.

Qualifications

You have a knack for greeting guests with genuine warmth and enthusiasm, ensuring a positive dining experience from arrival to departure. You are adept at managing wait times, operating computer seating systems, and communicating clearly with guests and team members. Your ability to handle guest complaints with a structured approach and a guest-focused mindset is essential.

Must Have Skills for ATS

Food Handlers Card

Job Description

Certified Great Place to Work 8 Years in a row!

Host/Hostess:  At this location, earn $17.75 / hour

If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them feel welcome, then this is the job for you. We are looking for Enthusiastic, Motivated, Team-Oriented individuals that want to join a company that has a Culture of Caring! Are you outgoing and do you have a track record of going the extra mile? Are you motivated and have the ability to work as a team? Do you want a flexible schedule and a fun, fast-paced environment? Do you want to be part of a company where you have real advancement opportunities? 

What we offer:

  • Flexible scheduling
  • Teammate discount
  • Supplemental medical, dental, vision, 401k
  • Discounted supplemental benefits
  • Eligibility for an Emergency Financial plan
  • Discounts to theme parks, pet insurance, Legal and Identity Theft Insurance
  • A family that supports YOUR personal and professional growth

You’re Good At

  • You think it’s super fun to interact with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
  • You ensure that if there is a wait time, you notify the guests of their wait time and enter their name into the computer seating system and issue a pager.
  • You know how to operate the computer seating system.
  • You understand the proper techniques of leading a guest to their table, seating, distributing the menus, and final words.
  • You answer the phone and respond to questions concerning the menu, reservations, and the restaurant.
  • You can address difficult situations and guest’s complaints through AIM - Apologize, Investigate, and involve Management.
  • You communicate clearly. You write well. You speak well. You can explain just about anything to anyone
  • You prepare thoroughly and strive for perfection.
  • You practice what you preach.
  • You are guest-focused and like to multi-task.
  • You want to be part of a team and create a fun – whistle while you work.
  • You are happy, trusting, passionate, and determined – Never Settle!
  • You can put yourself in the others person’s shoes.

Education

  • High School (preferred)

Licenses & Certifications

  • Food Handlers Card (California, Florida, Georgia, Illinois, Nevada, Texas, Virginia)
Join Lazy Dog and be part of a culture of caring, great benefits, and continuous growth.

L

Lazy Dog Family, LLC

Lazy Dog Restaurants serves made-from-scratch American food and drink with seasonally inspired ingredients. Influenced by the lifestyle of the Rocky Mountains where Founder Chris Simms spent time with family growing up, Lazy Dog offers the warmth and care you get in a small mountain town. It’s the perfect environment for a quick weeknight dinner, a meandering meal with old friends or a big night out. Guests can continue the experience at home by taking advantage of handcrafted TV Dinners made in-house and the Lazy Dog Beer Club, a quarterly membership program that gives members access to beers from small craft brewers, merchandise and in-restaurant benefits. The restaurant is open for lunch, dinner and weekend brunch with a bar that includes specialty cocktails and a wide selection of craft beers. Lazy Dog has locations throughout California, Colorado, Georgia, Illinois, Nevada, Virginia, Florida and Texas with more on the way.
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