Front Desk Clerk
Marcus Corporation
Front Desk Clerk
Marcus Corporation
Posted 2 months ago
Full Time
Las Vegas, Nevada
In Person
Smart Summary
Responsibilities
The Front Desk Agent is responsible for managing guest registration, checkouts, and phone operations while providing exceptional service. They also handle room assignments, balance daily shift banks, and ensure all guest requests are addressed promptly.
Qualifications
You have a high school diploma or equivalent and at least 6 months of customer service experience, preferably in the hospitality industry. You are able to work independently, possess good judgment, problem-solving, and decision-making skills, along with strong organizational and time management abilities.
Must Have Skills for ATS
SMS
Opera
Job Description
The Platinum Hotel is looking for a full time Front Desk Agent. We’re the perfect team to join if you’re looking for a non-union, non-smoking & non-gaming work environment. Located just 1 block off the strip, and 5 blocks from UNLV, you’re guaranteed an easy trip to work and free meals & employee parking.
The Front Desk agent will be responsible for registration and checkout, phone operations, mail and message service all the while providing outstanding service to our guests along the way. Starting pay is $16.50/hr. Shift times vary between 6am - 10pm
What you will be doing:
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Monitor room availability throughout the day.
- Research guest requests and create memorable amenities.
What we are looking for:
- High School or equivalent.
- Must be 21 years or older
- 6+ months previous work experience in a guest service position are required and other customer service facing roles such as a receptionist, an administrative assistant, or medical receptionist are helpful but would preferably be from within the hospitality industry
- Able to work independently
- Has good judgment, problem solving, and decision-making skills.
- Organization and time management skills.
- Service oriented.
- Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
- SMS, Opera or similar property management system experience a plus.
At the Platinum Hotel, we offer the following great benefits:
- A free, well-balanced meal every shift
- Flexible schedules
- Paid time off
- Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
- And many more!
We will verify through E-Verify the identity and employment eligibility of all persons hired.
The Platinum Hotel is an Equal Opportunity Employer.
#MHRH
Marcus Corporation
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria