Description

The Information Technology Associate (Junior) provides foundational technical support for Navy information systems, networks, and end-user environments. This role assists in maintaining system functionality, supporting users, and ensuring compliance with Department of Defense (DoD) cybersecurity standards. The position operates within a structured team environment and contributes to daily IT operations supporting mission-critical Navy systems.

Key Responsibilities

System Support & Maintenance

• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripheral devices 
• Support routine system updates, patches, and maintenance activities 
• Monitor system performance and report irregularities or issues 

Technical Troubleshooting & User Support

• Diagnose and resolve basic hardware, software, and connectivity issues 
• Provide technical assistance to users, including account support and system access troubleshooting 
• Support onboarding/offboarding activities, including account provisioning and device setup 

Network & Infrastructure Support

• Assist with basic network configuration and connectivity support 
• Support maintenance of network devices and assist in troubleshooting connectivity issues 
• Monitor system and network health under guidance from senior staff 

Documentation & Compliance

• Maintain accurate documentation of system configurations, issues, and resolutions 
• Ensure all activities comply with DoD and Navy cybersecurity policies 
• Assist with maintaining audit-ready documentation and records 

Security & Data Protection

• Follow established procedures to ensure the security and integrity of IT systems and data 
• Support implementation of security controls and best practices 
• Participate in required cybersecurity awareness and compliance training 

Requirements

• Bachelor’s degree in IT or related field OR 3+ years of relevant experience 
• Basic knowledge of: 
• Computer systems and operating systems 
• Networking fundamentals 
• Troubleshooting techniques 
• Ability to obtain and maintain DoD 8570 certification (e.g., Security+)