Night Audit/Overnight Guest Experience
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AutoCamp- Nature's Boutique Hotel
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Night Audit/Overnight Guest Experience
AutoCamp- Nature's Boutique Hotel
Posted 2 months ago
Full Time
Town of Saugerties, New York
In Person
Smart Summary
Responsibilities
The Night Auditor is responsible for managing front desk operations during the overnight shift, including guest check-ins, check-outs, and resolving inquiries. They must also perform nightly audit procedures and ensure all shift-related information is accurately communicated to the next team.
Qualifications
You have experience in cloud-based applications and a customer service background, with a knack for problem-solving and attention to detail. You are comfortable greeting guests, handling registrations, resolving complaints, and managing reservations efficiently. No educational requirement is listed, but a college degree in hospitality or business is preferred.
Must Have Skills for ATS
Cloud Based Applications
Google Suite
Customer Service
Job Description
Description
Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.
AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.
AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.
Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.
Requirements
ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
- Greet and welcome guests by speaking in a warm, friendly and courteous manner.
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp’s policies.
- Collect and distributes messages for guests.
- Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve guest complaints and assists with inquiries that relate to Autocamp’s services, events, directions, local attractions, etc.
- Assist in solving billing discrepancies.
- Perform cancellations according to procedures.
- Follow through and complete Supervisor’s checklist by end of shift.
- Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
- Attend department meetings.
- Perform any other duties as requested by Supervisor.
DESIRED SKILLS AND EXPERIENCE
- Ability and Comfort in Working with Cloud Based Applications
- Preferred: Knowledge of Google Suite products.
- Preferred: Customer service background.
EDUCATIONAL REQUIREMENTS AND PREFERENCES
- No educational requirement.
- Preferred: College degree in hospitality, business administration or similar.
THE RIGHT PERSON WILL….
- Strong Relational Skills
- Thoroughness and an Attention to Detail
- Excellent and Attentive Customer Service
- Must be a MacGyver, and able to find solutions when issues arise.
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AutoCamp- Nature's Boutique Hotel
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