Who We Are: Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.

MSI Metro Sales Inc has a new opportunity for a Contract Billing Administrator- Employee Owner to join our Accounting department located in Green Bay, WI.

The primary responsibilities will be preparing maintenance contract records and produce accurate and timely invoices for billing purposes, provide administrative support and communicate effectively to internal and external customers.

What You Will Do:

• Review billing contract data from customer sales order and enter specific contract terms into contract record of billing system to set up maintenance agreement.   
• Answer and respond to email or telephone inquiries with internal or external customers re: rates, procedures, or billing inquiries in a timely manner.
• Review the billing queue daily to check for meter readings, ensure billing accuracy and resolve discrepancies to process contract billing.
• Process contract rewrites to adjust existing maintenance agreements.
• Calculate and prepare special billing spreadsheets with Excel to present to customers.
• Run e-views to target specific billing criteria, i.e., above and below grids, expired contracts, etc.
• Prepare profitability or special reports as assigned.
• Perform other related duties as assigned.

Minimum Qualifications:

• High school diploma, GED or equivalent
• 1+ years of office administration or industry experience
• 1+ years of experience with Microsoft Office products
• Must be able to travel to St. Cloud, MN for a portion of the training

Preferred Qualifications:

• Bachelor's degree in finance or accounting required or equivalent.
• Excellent written and verbal skills.
• Ability to multitask in a deadline driven, fast-paced environment.
• Experience in delivering customer focused solutions.
• Exhibits analytical problem solving and troubleshooting skills.
• Ability to make sound decisions in a timely manner.
• Experience in analyzing complex data and process information accurately.
• Strong PC skills, including, E-automate and other software such as CRM software.
• Exceptional Excel experience with a core knowledge in mathematical methods or formulas to solve a problem.
• Proven track record in process optimization and improvement.
• Exhibit resilience, creativity and focus in a positive manner.

Work Hours: Monday through Friday, 8:00 am to 5:00 pm with schedule flexibility and hybrid work options after training.   What We Offer:

• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare — because your success is also your investment
• 401K+ Match
• Paid Time Off (PTO)
• Paid Volunteer Days! — give back alongside your peers in the community

MSI Metro Sales Inc. Vision: Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.