View All Jobs

Sign up

Guest Experience Associate

A

AutoCamp- Nature's Boutique Hotel

Posted 2 months ago

Full Time

Town of Saugerties, New York

In Person

Smart Summary

Responsibilities

The Guest Experience Associate is responsible for greeting guests, managing check-ins and check-outs, and handling reservations. They also resolve guest complaints and assist with inquiries regarding services, local attractions, and billing.

Qualifications

You have a background in customer service and are comfortable working with cloud-based applications, with a preference for Google Suite. You will be responsible for greeting guests, managing registrations, and resolving inquiries and issues with a focus on customer satisfaction and attention to detail.

Must Have Skills for ATS

Google Suite

Customer Service

Job Description

Description

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is seeking a Front Desk Associate to greet and welcome guests to AutoCamp and helps to make them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Greet and welcome guests by speaking in a warm, friendly and courteous manner.
  • Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
  • Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp’s policies.
  • Collect and distributes messages for guests.
  • Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
  • Assist in solving billing discrepancies.
  • Perform cancellations according to procedures.
  • Perform any other duties as requested by Supervisor.

DESIRED SKILLS AND EXPERIENCE

  • Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
  • Strong relational skills.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

  • Required: customer service background.
  • Preferred: college degree in hospitality, business administration or similar.

THE RIGHT PERSON WILL...

  • Be well groomed and have a keen sense of style and an appreciation for good design.
  • Practice thoroughness and an attention to detail.
  • Possess excellent and attentive customer service.
  • Be like a MacGyver, and able to find solutions when issues arise.

A

AutoCamp- Nature's Boutique Hotel

AutoCamp is a modern hospitality experience that makes getting outdoors easy for everyone. We’ve combined the adventure of camping with modern design and welcoming hospitality. At the forefront of the outdoor hospitality movement, AutoCamp opened its first property in Santa Barbara, California in 2013. The property opened to rave reviews and prominent features in Sunset Magazine and the Los Angeles Times. In 2016, AutoCamp opened its second location, in the Russian River Valley, just 90-minutes north of San Francisco. The property was a smash hit from the day it opened, drawing guests in with its lush, landscaped grounds and Frank Lloyd Wright-inspired Clubhouse lounge and reception building. AutoCamp Russian River was featured on the cover of Sunset Magazine in July 2016. AutoCamp has revolutionized alternative lodging by thoughtfully blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Each Airstream at AutoCamp is custom designed to have spacious, modern interiors with the luxury amenities and comfort you’d expect at a top-tier resort. Our properties also feature upscale amenities such as spa-inspired bathrooms, luxurious linens and towels, complimentary bicycles, and a beautifully designed mid-century modern clubhouse. In just a few years, we have hosted tens of thousands of guests from around the world, and have earned media coverage from the likes of Oprah Magazine, Vogue, the Travel Channel, Sunset Magazine, Food and Wine, Los Angeles Magazine, Bloomberg, and many more. To learn more about AutoCamp and stay abreast of our next location announcements, visit www.autocamp.com.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria