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Help Desk Specialist

Hawley Troxell

Posted 2 months ago

Full Time

Boise, Idaho

In Person

Smart Summary

Responsibilities

The Help Desk Specialist will provide technical support to end users across Idaho and Washington from the Boise office. Responsibilities include managing a ticketing system, performing hardware and software training, and coordinating with vendors.

Qualifications

You have at least 1 year of IT help desk experience, a strong understanding of Windows OS and Microsoft Office, and the ability to troubleshoot hardware and software issues. You are adept at multitasking, training end users, and managing a busy workload while maintaining exceptional interpersonal and communication skills.

Must Have Skills for ATS

Windows Operating System

Microsoft Office

Ticketing system

Hardware troubleshooting

Software troubleshooting

Job Description

Description

Hawley Troxell is seeking a full-time Help Desk Specialist to support end users in all office locations in Idaho and Washington from our Boise office. This may include assisting end users with solving technical and hardware problems using a ticketing system, software and hardware training, and working with vendors.

Requirements

The qualified candidate must have a minimum of 1 year of IT help desk experience, exceptional interpersonal and communication skills, as well as the ability to multitask, prioritize, train end users and organize a busy workload. Must possess a strong knowledge of Windows Operating System, Microsoft Office, basic hardware knowledge and experience troubleshooting software incompatibilities, and have experience connecting peripheral components, with PC hardware issues and upgrades. Must be able to lift 25 lbs. EOE.

Hawley Troxell

Hawley Troxell is Idaho and the Inland Northwest's premier business law firm. With a deep pool of knowledge, a commitment to integrity, and a relentless spirit, we’ve been helping businesses put ideas into action since 1964. With 85+ attorneys in six offices across Idaho and the Inland Northwest, we serve clients nationally and internationally across a variety of business areas and markets. Headquartered in Boise, we also have offices in Coeur d’Alene, Idaho Falls, Pocatello, Reno, and Yakima. When your business requires sophisticated legal advice, look to Hawley Troxell. And, best of all, our nationally renowned legal services come with a local address.
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