Variable (United States of America)IT Intern• High school diploma or equivalent required unless individual is currently enrolled in Volusia County
Schools-approved CTE or OJT program.

• Must be accepted into applicable degree programs within 90 days of hire or within 90 days of graduation

if hired while still in high school.

• General knowledge of commonly used concepts, practices, and procedures within the information

technology field, and is willing to continue education for professional growth.
Works with Technical Support Analysts to provide first tier support for hardware, software and communication
related issues. Assist in performing Service Desk, Field Support, and Deployment duties as needed and
document operational procedures daily in call tracking software.

• Assist Technical Support Analysts in resolving customer issues in a positive, professional, efficient

manner

• Assist Technical Support Analysts to provide Service Desk Support for First Call Resolution (FCR) to

users over the phone and through remote assistance.

• Perform Service Desk duties as needed. Such duties include, but are not limited to:

o Clearly defining user problems received via phone/e-mail/voice message

o Resetting/unlocking accounts

o Setting up printer profiles

o Setting up email profiles

o Hospital applications installation

o Troubleshooting TCP/IP issues

o Troubleshooting Office applications o Troubleshooting hospital software o Imaging and re-imaging PCs/laptops for deployment. • Assist Service Desk in providing Field Support/Offsite Support to users throughout the enterprise. Such duties include, but are not limited to: o Moving customer equipment o Imaging o Troubleshooting in IDF closets o Troubleshooting network connections o Troubleshooting mobile carts o Networking computers and printers o Changing laser printer rollers o Setup of printers o Out of box setup of computers, laptops, and printers • Provide Deployment Support to users throughout the enterprise. Such duties include, but are not limited to: o Deploying equipment o Imaging and re-imaging of PCs and laptops o Moving customer equipment o Installation of hospital applications • Assist Technical Support Analysts in maintaining, analyzing, troubleshooting, and repairing computer systems software and hardware devices and peripherals. • Promote and adhere to departmental and organizational information security policies, standards and procedures. • Support various functions of the Information Technology Team • Other duties as assigned.

• Customer service oriented attitude

• Good oral and written communication skills

• Demonstrated ability to work well as part of a team

• Willing to follow directions

• High level of organization, attention to detail, and responsiveness required

• Excellent analytical and problem-solving skills

• Entry level experience with hardware installation, troubleshooting and repair

• Entry level experience with software installation and troubleshooting

• Entry level troubleshooting skills in MS Windows

• Entry level troubleshooting skills in MS Applications (Excel, Word, PowerPoint and Outlook)

• Entry level network troubleshooting preferred