Hotline Provider (281-Care) - 3rd Shift/Full Time

Talbert House

Posted 2 months ago

Full Time

Cincinnati, Ohio

In Person

Smart Summary

Responsibilities

The Hotline Provider is responsible for delivering crisis intervention, prevention, and education services to callers regarding topics like mental health and substance abuse. They must also maintain accurate electronic health records and facilitate appropriate referrals to community resources.

Qualifications

You possess a high school diploma or GED and have experience in prevention and education techniques. You can effectively assess caller needs, provide crisis intervention, and maintain accurate documentation in an electronic health record.

Must Have Skills for ATS

substance abuse

mental health

bullying

suicide

crisis intervention

referrals

prevention

education

electronic health record

Job Description

Position Summary:

Responsible for providing prevention and education services in a variety of settings including on the phone.  May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary.   

Position Description:

  • Identifies and assesses needs of callers/clients
  • Provide crisis intervention, referrals and linkage to community resources
  • Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic
  • Completes service documentation accurately and timely in electronic health record 
  • Provides both prevention and education services
  • Facilitates referral to and/or provides appropriate level of care
  • Develop, define and implement realistic and effective goals and plans for interventions
  • Collect, track and evaluate program data for fidelity and service quality
  • Adhere to professional standards as outlined by protocols, rules and regulations
  • Other duties as assigned
  • This is not a remote position

Required Knowledge, Skills and Abilities:

  • Skill in prevention and education techniques and interventions
  • Recognize unusual or threatening conditions and take appropriate action
  • Effective verbal and written communication skills
  • Ability to interact in a calm and compassionate manner
  • Ability to collaborate/interact with wide variety of people
  • Knowledge of code of ethics, conflict of interest and regulatory requirements
  • Demonstrate professional speech and behavior
  • Detach from client issues and view objectively 

Job Requirements:

  • High School diploma or GED
  • Prefer experience in social services environment or related education
  • Must be available to work every other weekend (Required)

Essential Functions/Physical Demands:

  • Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
  • Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
  • Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.


1st Shift: Approx. 11:00pm - 7:00am. Every other weekend availability required.

Talbert House

Talbert House is a community-wide nonprofit network of services focusing on prevention, assessment, treatment, and reintegration. Services are provided at multiple sites throughout southwest Ohio for children, adults and families. Talbert House's mission is to empower children, adults and families to live healthy, safe and productive lives. The organization has a culture of innovation that thrives on the creation of new services that meet the community's needs while maintaining effectiveness, excellence and professionalism. Talbert House values an integrated system of high quality care focused on best practices, easy access to services, and providing a full range of services in a cost effective and efficient manner. Each year, Talbert House helps thousands of men, women, and children across southwest Ohio overcome adversity to become healthy and productive citizens. Talbert House employs over 850 staff, and has been rated the #1 mental health agency in Hamilton County for the number of cases evidencing progress.
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