Customer Service Representative
National Bank of Middlebury
Customer Service Representative
National Bank of Middlebury
Posted 2 months ago
Full Time
Brandon, Vermont
In Person
Smart Summary
Responsibilities
Process financial transactions such as deposits and withdrawals while assisting customers with digital banking and debit card inquiries. Collaborate with internal departments to solve customer problems and ensure their financial needs are met.
Qualifications
You have strong interpersonal and communication skills, with the ability to ask effective questions and provide multiple solutions to customer problems. You are proficient in Microsoft Office Suite, including Excel, Word, and Outlook, and can manage your time effectively to meet customer needs. You are also capable of handling physical demands such as lifting and standing for extended periods.
Must Have Skills for ATS
Excel
Word
Outlook
Job Description
Description
Are you looking for a job with consistent daytime hours, career advancement opportunities, and competitive benefits with an employer who makes a positive impact on our local communities?
If so, National Bank of Middlebury could be the right fit for you! We are seeking team-oriented individuals who have a desire to provide exceptional service to customers in a professional business environment.
Our Customer Service Representatives begin training on teller line transactions, then can choose from a variety of different career paths. Apply now and find out what's possible with a career at NBM.
The kind of work you will do:
- Process financial transactions such as cashing checks, making deposits, and processing withdrawals
- Assist customers with debit card and digital banking questions
- Help solve customer problems by listening and making appropriate suggestions
- Collaborate with other departments in the bank to ensure a customer's financial needs are met
What we provide to our staff:
- Opportunities to learn new skills and advance your career
- Opportunities to serve your community through paid volunteer hours
- Competitive benefits including paid federal holidays, paid time off provided up front annually, medical, dental and vision insurance, 401k plan with employer match, on-demand pay to claim a portion of your paycheck before payday, and more!
Necessary skills and abilities:
- Strong interpersonal and communication skills
- Ability to ask effective questions and provide multiple solutions to a problem
- Time management and prioritization skills
- Relationship building skills
- Ability to remain calm and focused under stress or time constraints
- Ability to work from one of our physical branch locations daily and approximately one Saturday shift per month
Beginning at $23.42 per hour with the opportunity to earn up to $26.89 with additional training
36-40 hours per week (schedule may vary slightly depending on branch location)
Monday - Thursday 8:30 am - 4:15 pm
Fridays 8:30 am - 5:15 pm
30-minute lunch daily
Rotating Saturdays (approximately once per month, 8:30am-12:30pm, automatic 1.5x pay for these shifts)
National Bank of Middlebury is an Equal Opportunity Employer and is committed to non-discriminatory employment practicesRequirements
PHYSICAL REQUIREMENTS:
- Able to lift 25 lbs.
- Able to stand for extended periods of time
- Able to view a computer screen for extended periods of time
- Repetitive motion of the wrists, hands and fingers due to regular computer use
EDUCATION/EXPERIENCE/SKILLS/CERTIFICATIONS/LICENSES:
- Experience with Microsoft Office Suite, in particular; Excel, Word and Outlook
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