Lab Manager - I
DigiFlight
Lab Manager - I
DigiFlight
Posted 2 months ago
Full Time
Columbia, Maryland
In Person
Smart Summary
Responsibilities
The Lab Manager will serve as the primary help desk contact, managing user accounts, equipment provisioning, and system troubleshooting. They are also responsible for maintaining asset records, updating network infrastructure, and documenting standard operating procedures.
Qualifications
You have at least 1 year of directly relevant experience in IT support, including experience with multiple operating systems like Windows, Linux/Unix, and MacOS. You are proficient in asset management practices, Help Desk ticket processing, and possess good customer support skills, with the ability to maintain detailed notes.
Must Have Skills for ATS
Windows
Linux/Unix
MacOS
Asset management
Help Desk ticketing
Customer support
VPN
Citrix
VMware
Security+
Job Description
Responsibilities:
- Serve as the first level Help Desk for the TEN Lab’s systems and accounts
- Assist new user setup of equipment, accounts and tools
- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment,
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users
Required Skills:
- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
- Must be able to obtain DHS Suitability
- 1+ years of directly relevant experience
- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help Desk ticket processing and procedures
- Good Customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations
Desired Skills:
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.
Desired Certifications:
- Security+
DigiFlight
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