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Customer Service Lead, CHR

L

Lincare

Posted 2 months ago

Full Time

Clearwater, Florida

In Person

Smart Summary

Responsibilities

The Customer Service Lead will supervise CSRs, provide training, and assist with projects and insurance-related tasks. They are responsible for monitoring held sales reports, ensuring compliance, and reporting progress to management.

Qualifications

You have a high school diploma or GED and 1-3 months of related experience. You are knowledgeable of existing and new information regarding Lincare equipment, compliance, insurance, and carrier policies. You will process held sales reports, use AS-400 and LITE systems, and assist in training new employees.

Must Have Skills for ATS

AS-400

LITE

Job Description

This employee will lead CSRs by example and be first line for questions and assisting with projects, payors, and training.

Job Responsibilities:

  • Processes held sales reports by contacting customers, insurance providers, physician's offices, and reviewing with regional accounting office
  • Must be knowledgeable of existing and new information regarding Lincare equipment, compliance adherence, insurance coverage criteria, and carrier policies
    • Knowledge of Lincare paperwork and internal reports
    • Use of the AS-400 and LITE
    • Understands the CDR
  • Daily checking of employees' task assignments and statuses
  • Weekly reporting of held sales decrease and goals to Centralized CSR Supervisor and CHRG Manager
  • Daily work on held sales in centers assigned to them
  • Assists in the training of new employees
Qualifications

Education and Experience:

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee may occasionally lift and/or move up to 10 pounds.

L

Lincare

Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More! ***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.
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