Interview patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy, confidentiality and integrity of the automated database.
Coordinate and communicate accurate and updated registration/admission/and pre-admission activities with Medical Records, Nursing, Care/Case Management, Utilization Management, Physicians' offices, Patient accounts, and any other hospital departments, as may be required, to support the appropriate, accurate, safe and effective patient care.
Initiate and maintain organized files and records, related to orders, payer authorizations, booking slips, schedules, and others per department procedure.
Contacts patients, employers, insurers and patient representatives to obtain insurance and other information necessary to secure hospital reimbursement, verifies benefits and pre-certifies all insurance plans to ensure maximum reimbursement to the hospital.
Verifies benefits, utilizing insurance verification systems. Obtains referrals and authorizations required and documents complete information, along with approved bed status, if applicable, in the computer system. Obtains pre-certifications in a manner to ensure maximum allowable reimbursement to the hospital.
Maintains a thorough knowledge of departmental policies and procedures to ensure maximum reimbursement to the hospital.
Attends departmental and other meetings as requested by the immediate supervisor.
Ensure timely placement of patients in the most effective and appropriate manner. Process admissions, discharges and transfers of all Hospital patients, per department procedures.
Explain and process payments from patients, which may include but not limited to estimates, co-pays, co-insurance, and deductibles.
Follows department procedures related to securing payment information and providing patient receipts.
Provide information to patient and/or representative on: Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, Financial issues and refers to Financial Counselor if appropriate. Obtain completed forms as available.
Consistently provides service excellence to all patients, family members, visitors, volunteers and coworkers.
Check in and/or transcribe orders in our HIS.
May schedule patient visits based on departmental needs.
Perform other work related duties and activities as assigned or requested by manager/supervisor.

Ability to read, write and communicate in English at the level of a high school graduate.
Ability to type at the rate of 25 WPM as demonstrated by a timed test.
Computer skills to perform the job functions in a satisfactory, accurate and productive manner.
Successful passage of a Medical Terminology course within the last five years or successful passage of Medical Terminology challenge exam.
Ability to work independently and under pressure.

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs. We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape. For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.

Patient Registrar

Patient Registrar

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