The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

Full Time/Benefits Eligible
Monday, Tuesday, Thursday - 8a -5:30p, Wednesday 9a-6p, Friday 7a-3p
Columbus, OH

Essential Duties and Responsibilities:

Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
Collect copays, deductibles and/or outstanding balances.
Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Working patient portal with potential to rotate to the front office working check-in and check-out.
Referrals
EPIC Duties

Qualifications:

Experience, Education, Licensures & Certifications

Preferred: 1 year of administrative experience in a healthcare related setting
Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
Strong organizational and written communication skills;
Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
Ability to work independently and in a team environment; and able to lead by example;
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

At Central Ohio Primary Care (COPC), we’re building something different: a healthcare model where people always come first — our patients and our team members. As a physician-owned and led organization, we understand that great care begins with those who provide it. We support our physicians, advanced practice providers, clinical staff, and administrative teams with a collaborative environment that values compassion, innovation, and excellence. Whether you’re delivering direct patient care or working behind the scenes, your role at COPC contributes to better health outcomes across central Ohio. We care for patients at every stage of life, including preventive care, diagnosis, chronic condition management, and treatment. Join us at COPC and be part of a team that’s making a meaningful impact on individuals, families, and the communities we serve.

Patient Service Representative- Polaris Parkway Internal Medicine and Pediatrics

Patient Service Representative- Polaris Parkway Internal Medicine and Pediatrics

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