Full time (40 hours weekly)
11:00a-7:00p
Temporary position

General Summary

Creates a welcoming, patient-centered environment by serving as a primary point of contact for patients, families, and visitors. Provides premier customer service by warmly welcoming guests, keeping patients and families informed, facilitating personalized care and assisting with wayfinding in alignment with WellSpan Health System policies. Serves as a dedicated liaison between patients, families, and the clinical team, enhancing human experience through real-time communication, comfort measures, and effective service recovery. Fosters a patient-centered environment by ensuring individuals feel informed, supported, and valued while exemplifying the WellSpan Way. Supports the clinical team by facilitating communication, providing comfort measures, and ensuring smooth information flow throughout the Emergency Department.

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.