Workforce Operations Supervisor
Schedule: Monday - Friday | 6:00 AM – 4:30 PM (Flexibility required) to work Saturday or Sunday twice a month
Mayfield, KY

Position Overview

Reporting to the IWO Director, the Workforce Operations Supervisor will manage client and employee relationships. In this role, the IWO Ops Manager will manage the overall operation at client site(s) and be responsible for the effective and successful management of labor, productivity, engagement, quality control, and overall client relationships.  The IWO Ops Manager’s duties and responsibilities will include interviewing, onboarding, and hiring; training new and existing employees; planning, assigning, and directing work in conjunction with client management; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; and employee motivation and reward initiatives.

Job Responsibilities

Management and support of open requisitions
Qualification and placement of candidates to open requisitions
Support coordination of orientation for new hires
Management of Active Headcount
Perform new hire backgrounds, drug screens, onboarding timely and effectively
Support payroll hours submission
Perform/Assist in employee terminations

Serve as the main contact for hiring managers, client HR, and employees
Work closely with client managers to find solutions for recruiting/retention issues
Evaluate staffing strategy and plans
Coaching/Counseling and Mentoring
Performance Reviews
Attendance Tracking
Manage client employee relations investigations, providing support, documentation, and guidance
Other duties as needed or assigned

Job Requirements

Bachelor’s Degree or equivalent experience
1-3 years’ manufacturing and/or logistics operational experience
Recruiting experience is a plus
1-3 years' prior operations experience in manufacturing or distribution center environment
Proficient in Microsoft Office products
Excellent analytical and problem-solving skills
Strong communication skills

Company Summary

No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company. By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

Impact Workforce Optimization (IWO) is a suite of solutions aligned for contingent workforce management including Core2 (Employer of Record), IMprove (MSP), and Clarity (VMS), supported by Direct Sourcing (to Core2) as an optional value-added service, customized to each client’s unique business needs. A technology-enabled service platform; IWO is the perfect blend of high-touch and high-tech. IWO has proven to reduce turnover, improve productivity, and lower labor cost. The transformational outcomes delivered by this one-of-a-kind model have made believers out of CEOs, CFOs, CHROs, Operational Leadership, and countless others who have witnessed the change firsthand. How Would Your Business Change If You Had: >Increased cash flow derived from labor cost savings. >A stable and loyal workforce of content and productive workers. >Retention that is ten times greater than traditional staffing. >Access to more workers for growth and peak periods. >A vendor-neutral partner for strategic workforce building. >Comfort knowing you have control, oversight, and auditability, of contingent workforce spend. >Flexibility, with options, for a more effective workforce strategy. >Omni-channel talent sourcing through a wider talent network. >Higher levels of production and quality. >Confidence in compliance and governance. >Less risk and lower exposure to liability. >Clear insight into data and analytics within the contingent workforce. >A competitive advantage for each worksite that your local competition will envy, and your local team will embrace. No other solution brings these elements together in one comprehensive solution. The IWO model irrefutably delivers transformational outcomes. Combining talent acquisition, effective technology, and quality-of-life-improving employment (known as Core2) solves a business dilemma. The Impact Workforce Strategists conduct a free assessment to determine if IWO is a fit for your business.

Operations Supervisor

Operations Supervisor

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