Feldman, Kramer & Monaco, P.C. is currently seeking Customer Service Representatives to join our growing team!

Essential Duties and Responsibilities

Handle a significant number of inbound calls, providing phone support.
Document customer transactions according to company procedures in a web-based CRM application.
Perform new client setup and existing maintenance functions.
Anticipate customer needs and deliver stellar customer service.
Work with Attorneys to help ensure customer satisfaction

Education and Experience Requirements

High School Diploma or Equivalent.
Experience in a professional customer service setting, business-to-business preferred.
Ability to multi-task, prioritize, and manage time effectively
Demonstrated ability to gather and assess information in a fast-paced environment.

Required Skills

Microsoft Outlook and Internet/Web Skills
Listening and rapid comprehension skills; strong written and verbal communication abilities.
Ability to remain calm and professional while dealing with difficult customers and customer situations.
Ability to work both independently and as a team member in a collaborative environment.

The Client Service Representative position is a Full-Time position, Monday through Friday in our Hauppauge, NY office.

Feldman, Kramer & Monaco, P.C. having offices in Hauppauge, New York, is an "AV" rated law firm according to Martindale-Hubbell, with an extensive background in Prepaid and Group Legal Service Plans. We have pioneered the development of legal plans, provided legal services, designed legal plans and lectured extensively on the topic of group and pre-paid legal plans since 1979. We have the capacity to administer and provide legal services to large groups on a national level through our contractual relationships with law firms in every state who comprise our time tested National Referral Attorney Network. We have specifically provided legal and administrative services to New York State United Teachers Legal Plan, United Federation of Teachers Welfare Fund Retiree Legal Plan, Public Employees Federation Legal Plan, United Teamsters Legal Fund, Nassau County Police Legal Plan, Hospital Association of New York, Laundry & Dry Cleaners Union, United Food and Commercial Workers, Catholic Health Services, American Benefit Systems, Pre-Paid Legal Services, Inc., UAW Legal Plans, Legal Services of America Legal Plan, American Express Legal Plan, Nationwide Legal Services, etc. The firm began in the mid seventies when it was founded by a retired F.B.I. Agent and a former Assistant District Attorney. In the early eighties, it became Burger, Kramer, Feldman & Kirschner, P.C. and it evolved soon thereafter to Feldman & Kramer, P.C. Since 1983, Mr. Feldman has been the managing partner of the firm. Herb Kramer is a partner whose legal expertise is focused on Estate, Probate, Wills, Trusts and Real Estate. Mr. Monaco is a partner with diverse experience in both criminal and civil matters as well as the day to day responsibility of firm operations. The firm primarily worked for public sector unions and in 1980 the firm designed and implemented a legal plan for the New York State United Teachers and we continue to provide services to that plan on a national basis to date.

Customer Service Rep

Customer Service Rep

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