Job Summary:

The GSOC Operator is responsible for 24/7 monitoring and response operations to protect personnel, facilities, and business operations. Utilizing security systems, alarm monitoring platforms, CCTV, access control tools, and open-source intelligence, the operator will identify, assess, and escalate potential threats and adverse events. This role serves as a critical communication hub, coordinating with internal teams and external partners to ensure timely incident response and continuity of operations.

The position works on a rotational schedule and must be available to work shifts at all times of day and night.

Supervisory Responsibilities:

None.

 Duties & Responsibilities:

The GSOC Operator is responsible for providing security and intelligence support by pro-actively monitoring systems and taking actions in accordance with established processes to handle normal business operations and critical incidents.

• Monitor and operate CCTV cameras, access control, and alarm systems to identify and assess security incidents.
• Monitor, document, and maintain accurate records of communications and security events.
• Collect, analyze and report intelligence on domestic and international incidents using internal systems and open-source intelligence (OSINT) tools and resources.
• Monitor system functionality and report technical issues to ensure continuous operational capability
• Perform quality assurance functions to ensure accuracy of information.
• Collaborate with the GSOC leadership and adhere to company standards, policies, and expectations.
• Assess, and verify incident and crisis situations in accordance with established protocols.
• Apply and follow multiple SOPs to manage a range of incidents.
• Provide superior customer service. 
• Identify and communicate potential threats to personnel, facilities, and assets under company protection.
• Identify and respond promptly to emergency situations ensuring timely escalation and coordination. 
• Coordinate and dispatch officers to calls for service.
• Liaise with internal and external teams, including operations, security, law enforcement and emergency services to ensure coordinated incident response and operational continuity
• Compile and complete incident reports and support investigations.
• Participate in training exercises between field agents and security, intelligence and operations center.
• Investigate alarm activations in coordination with security patrol and facilities teams and conduct root cause analysis.
• Review & analyze videos to support security operations and investigations.
• Analyze incident and operational data to identify trends and provide actionable intelligence for risk mitigation.
• Perform additional duties and responsibilities as required to support GSOC operations.

Computer Knowledge/Technical Skills:

• Proficient or able to quickly learn CCTV, network video Systems, alarm monitoring platforms, telephone, and instant messaging systems.
• Skilled in Microsoft Office 365 (Word, PowerPoint, Excel, Open-Source searches)
• Exposure to data visualization and mapping platforms.
• Proficient with social media platforms including, but not limited to Twitter, Instagram, Facebook.

Required Skills/Abilities: 

• Excellent customer service focused attitude
• Trustworthy, professional, and reliable
• Inquisitive
• Strong verbal and written communication skills
• Excellent organizational and multi-tasking skills

Minimum Qualifications:

• Education GED or High School Diploma
• Experience 12-18 months of experience desired, prior military/law enforcement preferred, or open source/computer investigations.
• Must have valid State issued driver's license at hire and throughout employment.
• Required Certificates: All legally required licenses and permits necessary to perform the job in the State of operation, before and throughout assignment.
• Must successfully pass a Criminal Background Check and/or obtain security clearances as required by the client and employer
• Must be able to pass any required training or other qualifications for employment
• Must be able to pass and complete employer mandated training (on-line learning modules, in-class and virtual training as required)

Preferred Qualifications:

• 1-2 years of experience working in one or more of the following environments:
• Commercial or Corporate security environments involving 24/7 monitoring and escalation processes.
• Security/Emergency/Response based dispatch/operations center services involving direct interaction with callers and dispatched personnel.
• Advanced communication skills (written and verbal) in English 
• Ability to remain calm under pressure and de-escalate and re-direct telephone conversations to quickly identify and take action to resolve incidents.
• Demonstrated desire for continuous learning and skills development

Physical Requirements: 

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

• Ability to sit for long durations while maintaining focus and awareness of surroundings
• Prolonged periods sitting at a desk and monitoring surveillance equipment.
• Must be able to lift up to 20 lbs

Triumph Protection Group Key Attributes:

• Communicates respectfully to all team members, vendors, and clients.
• Models a positive attitude. 
• Actively listens to others and supports the team environment.
• Asks questions and learns from mistakes.
• Executes tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.

EEO Statement

Triumph Protection Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Triumph believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.