Sales Assistant

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DRIFTWOOD HOSPITALITY MANAGEMENT

Posted 2 months ago

Full Time

Scottsdale, Arizona

In Person

Smart Summary

Responsibilities

The Sales Coordinator provides administrative support to the Sales and Catering departments, including managing correspondence, reports, and reservations. They act as a liaison between managers and clients, ensuring all group and meeting space arrangements are accurately processed.

Qualifications

You have a High School Diploma and 1-2 years of administrative support experience, with hotel front desk experience being a plus. You possess exceptional attention to detail, organizational, analytical, and time management skills, along with the ability to multitask effectively in a fast-paced environment.

Must Have Skills for ATS

Microsoft Office

Delphi

PMS

Job Description

Job DetailsJob Location: 651 - Scottsdale Curio Resort & Spa - Scottsdale, AZ 85258Position Type: Full TimeJob Shift: AnyThe Sales Coordinator supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and accepts other responsibilities as assigned.  Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations.  Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.  Exercise decision making skills to direct requests both internal and external.  Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.  Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.  Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.  Handle reservations for VIP guests and clients.  Ensure that all arrangements, including upgrades and amenities, are handled properly.  Coordinate with other departments through verbal and written instructions.  Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.  Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.  Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.  Complete additional projects as assigned.  Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.  Assists front office team, General Manager and sales team with travel agent and corporate reservations.  Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits.  Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.  QualificationsKNOWLEDGE, SKILLS & ABILITIES  The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable  High School Diploma required; bachelor’s degree preferred.  1-2 years administrative support experience, additional hotel front desk experience is preferred.  Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.  Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.  Communicates clearly, concisely, and openly in all interactions.  Has exceptional attention to detail, organizational, analytical and time management skills.  Multi-tasks and prioritizes in a fast-paced work environment.  Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.  Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS. 

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DRIFTWOOD HOSPITALITY MANAGEMENT

Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
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