Southwest Care Center employees can answer yes to these 3 questions: 

1. Do you want to make a difference? 
2. Do you believe everyone is entitled to quality healthcare? 
3. Do you desire to serve the underserved in your community? 

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. 

Southwest Care Center is currently seeking an experienced full-time Patient Access Specialist. This position supports our Jefferson Clinic in Albuquerque, NM. 
  

Position Details: 

Under the direction of the Clinic Manager, the Patient Access Specialist will provide direct and indirect customer support to the clinical team. They will be responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions as part of one or more clinical teams. This role serves as liaison between clinical teams along with other staff, other agencies, and patients. 

Position responsibilities include but not limited to: 

• Collaborates with the clinic staff and other SCC Departments to ensure appropriate workflow within the clinic. 

• Functions as a liaison between the Patient Access Specialist, Patient Access Supervisor, and all staff.  

• Serves as a resource to on-site Patient Access Staff. 

• Provides exceptional service excellence to patients and guests by demonstrating a positive attitude, being patient-focused, and performing in a professional manner at all times. 

• Demonstrates the importance of patient access at all times by adhering to the scheduling protocol. 

• Consistently promotes patient access by answering and managing calls from a telephone system. 

• Transferring calls to appropriate staff members or departments.  

• Promptly retrieves and replies to voicemail messages. 

• Utilizes electronic scheduling software to enter and track patient interactions as appropriate, including updating accurate patient demographics and insurance information at all times. 

• Maintains proficiency in the use of the electronic scheduling software, electronic health record, and scanning. 

• Verifies insurance eligibility for each patient visit. 

• Other duties as assigned. 

Candidate Highlights:  

• Minimum 1 year of experience working front desk in a healthcare environment preferred, Athena EMR experience highly desired. 

• Education: High school Diploma or general education degree (GED).  

• Basic Life Support Certification required. 

Employment Highlights: 

• Monday - Friday typical schedule. 

• Competitive hourly rate. 

• Great work/life balance with generous time off plans. 

• Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access. 

Interested in this Position? Need More Information?

Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.

If you experience difficulty applying or need assistance please contact HR@southwestcare.org.

*Please note, we are unable to respond to resume inquiries.

Living & Working in New Mexico: 

The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.

• Rich cultural and historical diversity.

• 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.

• Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!

• Diverse and inclusive communities with amazingly kind people from all walks of life.

• Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.

• Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.

• International airport providing low-cost, quick access in-country and out.  

• Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.

• Great schools and family friendly communities.

• And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.

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