Position Summary:
The Help Desk Technician provides front-line support for company users of computers, smartphones, printers, IP phones, and other devices. This office based role ensures employees have the technical resources they need to work effectively by troubleshooting issues, coordinating repairs, and delivering exceptional customer service.

Essential Functions:

• Respond promptly to calls and electronic support requests received by the Help Desk.

• Participate in the on-call rotation, including some evening, weekend, and holiday coverage.

• Assist in training internal users on hardware, software, and systems.

• Perform basic computer hardware repairs and coordinate with vendors to maintain system continuity.

• Remain current with emerging MIS technologies and trends.

• Configure, install, and prepare new computers, operating systems, software, and peripherals for end-users.

• Provide network technical support, including Internet and resource access.

• Assist with purchasing and inventory management of computers, peripherals, and related supplies.

• Perform minor programming or scripting tasks as needed.

Education:

• High school diploma (or equivalent) required.

• Associate’s degree in Computer Science, Information Technology, or a related field preferred.

Experience & Skills

• Proficiency with Microsoft Office Suite, PC hardware, printers, smartphones, and other devices in a networked environment.

• Experience providing technical support in a corporate or service desk setting preferred.

• Strong troubleshooting, multitasking, and problem-solving abilities.

Certification and Testing:

Certifications are not required but highly desirable (e.g., CompTIA A+, Network+, Microsoft Certified Professional).

Key Attributes:

• Friendly, positive, and approachable demeanor.

• Strong communication and customer service skills.

• Ability to follow detailed instructions and document work accurately.

• Effective multitasking and organizational abilities.

• Strong telephone, interpersonal, and training/presentation skills.