Part Time/Full-Time Center Associate

T

The UPS Store #3043

Posted 2 months ago

Full Time

Castro Valley, California

In Person

Smart Summary

Responsibilities

The Center Associate provides customer service by processing shipments and operating office equipment while maintaining a clean and organized environment. They are also responsible for learning all product offerings and obtaining certifications as a Notary Public and Live Scan Operator.

Qualifications

You have previous retail sales experience, strong computer and internet skills, and a high school diploma or GED. You are a fast learner with a friendly and helpful demeanor, capable of mastering all aspects of the business quickly. You can also operate various office equipment and software proficiently.

Must Have Skills for ATS

Microsoft Office

Customer Service

Retail Sales

Notary Public

Live Scan Operator

Job Description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Become a Notary Public and Live Scan Operator ( certification fully paid by employer )

QUALIFICATIONS            

  • Strong computer skills, including Microsoft Office 
  • Outstanding customer service skills
  • Strong verbal and written communication skills
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds

T

The UPS Store #3043

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