Job Title: Case Manager
Team: Housing
Reports To: Director of Housing
Hours: 40 hours per week
Compensation: Starting pay $24-26/hr depending on experience
Benefits: 100% paid medical and dental insurance, AD&D, short and long term disability insurance, holidays, and paid leave
FLSA Status: Non-Exempt
Position Type: Full time
Work Location: Moses Lake, WA

At HopeSource, we have spent the last 50 years equipping, encouraging, and empowering our community and will continue to do so for 50 years to come. We believe with the right support everyone can thrive. HopeSource seeks to utilize a Whole Person Care approach to promote individual wellness by observing, discussing, and addressing all dimensions of a clients life by lowering barriers to resources that equip individuals with what they need to achieve their goals.

The Care Navigator helps clients get the support they need to access a wide range of resources. Care Navigator provide personalized support and guidance to access HopeSource programs as well as provide a direct connection to vetted community agencies and resources that support the needs of the individual. Supports include but are not limited to addressing economic barriers, providing basic needs (including, but not limited to, housing, food, transportation, utility payments, and material goods), and other supportive services such as workforce development, health and mental health care, recovery, and life skills education. 

Care Navigator are skilled, effective communicators who have a problem solving mindset and are  responsible for ongoing community resource knowledge. Care Navigator collaborate extensively within the community to overcome logistical barriers and increase care quality, improve care continuity, and improve the customer experience.

Responsibilities: 

• Provide clients with the best experience possible in receiving whole person care through a person centered, trauma informed approach. 
• Provide a single point of contact for clients within HopeSource to address a wide variety of needs. 
• Provide connections to other systems of care while ensuring continuity between internal and external referrals and services. 
• Streamline client access to all services ensuring excellent and uncomplicated quality of care to the greatest extent possible. 
• Advocate and refer for services, including financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health, substance treatment and other client-identified needs.
• Possess a broad understanding of all available programs, services, and community providers. 
• Engage in client-focused case conferencing with partner agencies to ensure clients are receiving assistance to access the services they need for long term stability
• Support clients as they navigate complicated systems and remove barriers where possible. 
• Advocate for clients until they reach self-sufficiency. 
• Other duties as assigned. 

Qualified Candidate will possess the following skills:

• Effectively and tactfully handling difficult or sensitive issues using tact and diplomacy, demonstrating genuine concern for others. 
• Strives to anticipate, identify, and understand customers’ wants, needs, and concerns, partnering with them to assist them in achieving their objectives. 
• Effectively communicates, building rapport and relating well to individuals with diverse backgrounds regardless of differences. 
• Handles any situation gracefully by using non-verbal communication, in-depth questioning and active listening skills in order to recognize other perspectives. 
• Collaborates with others to meet objectives, sharing responsibility with team members for successes and failures, recognizing and appreciating the contributions of team members.
• Competent computer skills with proficiency in Microsoft Office products and ability to learn new technical skills
• Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
• Ability to anticipate next steps, be proactive and collaborate with coworkers and stakeholders
• Ability to use integrated technology platforms and virtual care coordination tools
• Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
• Ability to work independently in a fast-paced environment
• Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities
• Ability to successfully complete tasks with little or no supervision.
• Ability to anticipate patient and team member needs
• Bi-lingual English/Spanish preferred

All applicants are asked to provide a resume and statement of interest.