Field Technician Starlink/Dish Network

Southern Star

Posted 2 months ago

Full Time

Newport, Arkansas

In Person

Smart Summary

Responsibilities

Technicians are responsible for installing and maintaining DISH TV and Starlink satellite internet systems at customer locations. They act as technology ambassadors who provide excellent customer service and upsell additional products and services.

Qualifications

You possess strong technical skills, including the ability to climb ladders and navigate crawl spaces, coupled with excellent communication and customer service abilities. You are willing to travel up to 20% of the time and have effective time management skills to successfully upsell products and services while installing systems.

Must Have Skills for ATS

Starlink

Dish Network

customer service

upsell

Job Description

Training/Base pay rate of $17.00 per hour.  The Base rate increases by .50 upon completion of training.


 
We have a Guaranteed Hourly Rate of $20.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills.


 If your post-training base rate, plus bonuses and commission don’t bring you to the Guaranteed Hourly Rate, we will increase your pay. 

 However, the earning potential is much higher!

Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule.

Bonus Opportunity: Earn a Trained and Active Bonus of $750.00, paid in two installments: $375.00 at 60 days of employment and $375.00 at 6 months.

About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology.

Compensation:

  • Base Pay and Commissions: Start with a competitive hourly rate and earn commissions.
  • Performance Incentives: Boost your earnings with performance bonuses.
  • First-Year Potential: Earn between $50,000 - $60,000 or more in your first year.
  • Experienced Technicians: Earn between $60,000 - $85,000+ annually.

Training and Growth:

  • Paid Training: Comprehensive training to ensure your success.
  • Support: Continuous support to help you achieve your career goals.

Benefits:

  • Insurance: Comprehensive insurance benefits.
  • Retirement: 401K plans.
  • Paid Time Off: Generous paid time off.
  • Life Insurance: Company paid $25,000 life insurance policy.
  • Company Vehicle: Provided upon completion of training.
  • Device Plan: Monthly stipend for using your own smartphone.
  • Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings.

Role Requirements:

  • Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces.
  • Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI).
  • Communication: Excellent communication and customer service skills.
  • Sales: Successfully upsell products and services to customers while installing DISH systems.
  • Time Management: Effective time management skills.
  • Must have a clear Background, Drug Screen and Motor Vehicle Record

Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!

Southern Star

Southern Star, DISH Network’s largest Regional Service Provider (RSP), has been in business since 1985. Originally Fields Satellite, the company got its start selling, installing, and servicing C-Band satellite systems. In the 90’s the company sold, installed and serviced Primestar, RCA, and DirecTV systems. In 2001, Southern Star joined forces with DISH Network as their RSP in much of Texas and Arkansas, as well as locations in Oklahoma & Louisiana. From the beginning, Southern Star has set itself apart in the industry as a quality and growth leader and is now the largest RSP in the country, servicing over 35,000 customers per month. We have earned a reputation as an employer of choice by living by our core values of Respect, Customer Focus, and Continuous Improvement. We employ over 600 employees, many satellite technicians, in 15 offices. The company is on an exciting trajectory forward as we strive to become DISH Network’s best RSP and expand into other areas of the in-home service business.
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